Children’s Privacy Policy

Click here to view our Children’s Privacy Policy

                                                                                                                               

Children’s Cookies Policy

Click here to view our Children’s Cookies Policy

                                                                                                                               

WarnerMedia Privacy Policy

Click here to view our WarnerMedia Privacy Policy

                                                                                                                               

Community Rules

Click here to view our Community Rules

                                                                                                                               

Terms of Use

Click here to view our Terms of Use

                                                                                                                               

 

CHILDREN’S PRIVACY POLICY

HOW WE USE YOUR INFORMATION

Date Updated: July 2020

We are a group of companies called WarnerMedia. We provide entertainment services that include  “Online Services”.   These are:

·      our website and website games

·      our mobile phone apps

·      our console apps

When you use some of our Online Services, we collect a small amount of information about you.

This is a “Privacy Policy.”  It will tell you why we collect your information and what we do with it.

If you need help understanding this document, you should ask the adult who looks after you to read it and talk with you about it.

Are you an adult or a parent?

This children’s privacy policy provides a simplified explanation of how we process personal data on our Online Services directed at children.  It is designed to be read together with our general audience WarnerMedia Group policyIf you are an adult and want to understand more about how we collect and use personal data, or how we process personal data on our wider offering of digital services, you should take a look at the WarnerMedia Group policy.

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information about you

The information we collect about you (and what we do with it) depends on which features of our Online Services you use and how you use them.  Click the feature below to find out more.

Our websites

Generally, you don’t need to provide us with any information about you for you just to visit our Online Services, other than a bit of information about how you use your computer or console called  “cookies,” which helps our service run properly and tells us about how people are using our website. 

You can find out about cookies here.

Sometimes, certain features on our Online Services will require us to collect more information about you.  We have listed these below and you can click on each feature to find out more about how we use your information in relation to it

Our mobile apps

Generally, you don’t need to provide us with any information about you for you to use our mobile app, other than a code that helps us identify your phone.  This code doesn’t allow us to see who you are.  It just lets us know that it is the same phone using the app.  This is so the mobile app can remember what you’ve previously done (for example, your progress through a game).

Sometimes, certain features on our mobile apps require us to collect more information about you.  We have listed these below and you can click on each feature to find out more about how we use your information in relation to it.

Buying things

Before buying something, you should always have permission from the adult who looks after you. When you buy something in our Online Service, your adult may have to pay for it with real money. Some of our Online Services allow you to buy things inside the Online Service, pay to join our clubs, and use ‘virtual money’ from our Online Services.

Pretend money (also known as Virtual Money)

Some of our games and features use pretend money, (or currency, gems, etc.) which exist only in the game. Pretend money is earned by the player and can be used to trade for things in the game or upgrading their character.  Even though this money isn’t real money you might want to check with an adult about it.

Chatting with your friends

Some of our Online Services will let you ‘chat’ with your friends in a way that shows your conversation with other people on the Online Service.  Canned Chat

This is the most common type of chat used on Online Services aimed at children.  Canned chat means users can choose from a set menu of allowed phrases or emojis.  No personal data can be shared and no one can say anything bad or nasty.

Using characters and nicknames

Some profiles use a pseudonym, here referred to as a “nickname”.

Some of our features include virtual (pretend) worlds, where you can play games, talk with your friends or get items, such as gems, pretend money additional costumes or powers, for an “in-game” character that you control.  For these Online Services you need to create a character and then choose a “nickname” or “handle” for that character.  This is a unique, made-up name used to tell your character apart from other users’ characters and to save your game progress, without you having to share your real name or any other information with us or strangers.  Other people will be able to see your nickname, when you are using the feature.  We will always tell you if a nickname is needed to use a particular feature.

To help protect your privacy and safety online, we recommend that your nickname does NOT include your real name, your year of birth, your age or any part of your address.  Lots of people like to use a pretend name, a name of a famous character or a pet’s name.

You can visit [https://www.gov.uk/government/publications/child-safety-online-a-practical-guide-for-parents-and-carers/child-safety-online-a-practical-guide-for-parents-and-carers-whose-children-are-using-social-media] for more information regarding risks of sharing information online.

Alerts

Some of our Online Services may have alerts that you can choose to receive (sometimes called “notifications”) to tell you about the features you’re using or if a new game is available, a new prize is available within a game you’re playing, one of your friends has just come online or that a new episode of a TV program you watch is now available. 

Some alerts only show within the Online Service itself (e.g. if a friend gifts you a special present in a mobile game).  As soon as you stop using the Online Service, you will stop getting the alerts.

Other alerts show on your computer, mobile phone or console, whenever they arrive and even when you are not using the Online Service.  These are called “push notifications.”  You shouldn’t turn push notifications on when you are using a computer, phone or console that isn’t yours.  We may need to ask permission from the adult who looks after you to collect the information that we need to send you these push notifications.

If you change your mind about getting alerts, you can always turn them off.  If you are receiving alerts within an app or a game there will be a way to switch them off under the “Settings” menu.

When you contact us

If you contact us by email or using an online form, we will ask you for some information. For example, this may include your first name and email address. We will also ask you to tell us why you are contacting us. Once we have helped you, we will delete your information.

When you enter competitions

Sometimes we offer competitions on our Online Services.  In order to enter a competition you will need to provide a bit of information about yourself (including your first name and your email address),  so that we are able to let you know if you have won and if you win, make sure you get your prize.

We will also email your parent to let them know you have entered the competition / get their permission for you to enter the competition.

Information about your adult

Sometimes, we need to collect information about the adult who looks after you at home. For example, we do this so we can:

·      let them know about your interest in the Online Services

·      ask them for permission so you can access parts of our Online Services

·      tell them how to start some of the features for you

When we need to contact the adult who looks after you, we will need to get some information from them, so we may ask for their:

·      full name

·      address

·      email address

·      telephone number

Please get permission from your adult before you provide us with any information relating to them.

Find out more about “when we involve your adult”.

 

HOW DO WE USE YOUR INFORMATION?

 

THE LEGAL BIT

In your country there are some laws to make sure that companies use information about you fairly.  These laws protect you from unexpected or unwanted things being done with it.  They require us to explain why we think it is fair for us to use information about you (sometimes called “personal data”).

We use your personal data for the following different reasons:

Where we need permission (also known as “consent”) from you and/or the adult who looks after you

Sometimes we will ask you for permission to use information about you. If you are not old enough to provide permission, we will sometimes ask the adult who looks after you for permission.

We will get permission before:

·      using some types of cookies (see the cookies policy);

·      entering competitions; or

·      sending you newsletters and other types of marketing, where we need to get permission.  We will always ask for your permission first.  Marketing can include sponsorships (which may involve another party sponsoring a show).  You can change your mind about marketing at any time by following the opt-out instructions provided to you in those communications or on our Online Services to update your subscription preferences.  Ask your adult to help you if you need to.

Where we have a legitimate interest

When using your information is:

Important to us (for example, we can’t make the feature work properly without using information about you),

Pretty obvious (you’d likely expecting our use of the information about you) and

Fair to you (it doesn’t create a problem for you, annoy you or upset you),

We have something called a "legitimate interest" in using that information. 

We rely on our legitimate interests:

o   to provide you with access to our Online Services

§  to play games

§  to chat with your friends

§  to post or send us comments

o   learn how we can make our Online Services better

o   make sure your experience can be special and personalized for you

o   keep you and others safe

o   answer your questions and comments when you contact us

o   to send you information about our Online Services (where you’re an existing customer.  We will stop sending you this information if you ask us to)

o   to let you know if anything about our company or our Online Services changes

If you would like us to stop doing anything with your personal data based on our “legitimate interests” you are allowed to ask us to stop.  We will then stop using your data in that way.  This may mean that you are no longer able to use certain features of our Online Services, where we can’t offer these without using information about you.

If the law says we must use your information, then we will do so. For example:

o   if the government, a judge or the police need to investigate something; or

o   we need to keep a record of something, such as where you (or your adult) bought something with real money

o   we need to share your information to help us stop people from doing bad things or committing crimes, or to protect you or other people.

 

WHO WE SHARE YOUR INFORMATION WITH?

Our helpers (service providers)

Sometimes we have helpers who make sure our Online Services are great. They will help operate the Online Services or help with buying things on our Online Services, like points. They will also help with sending prizes to competition winners. We make sure that our helpers keep your information safe and they will use it in the same way as us.

Our friends (for example, co-sponsors)

Sometimes we ask our friends to help us with our Online Services. If we do, they will have access to information about you. We will always let you know when we ask our friends to help us.  Sometimes, they will use information about you in the same way we do.  Other times, they will provide a page like this (normally called a “privacy notice”) that tells you how they will use information about you.

Our family (the WarnerMedia group of companies)

Sometimes we may share information about you with members of our WarnerMedia family who will use it in the same way as we do. You can find a list of WarnerMedia group of companies here. We may update this list from time-to-time, so please check back periodically to keep up-to-date. 

Links to other people's websites (external links)

Our Online Service will sometimes have links to other people's websites. Those people can treat your information differently from us. You should make sure you understand how they will use your information.  They should provide a page like this (normally called a “privacy policy”) that tells you how they will use information about you. 

If the law says we must share your information

WarnerMedia, our friends and our helpers will sometimes need to share your information with other people such as the police or the government when the law says so.

If we sell or reorganize our business

If we sell or reorganize our business, we may share your information with the company that buys our business or the company we sell it to.

If you or the adult who looks after you gives us permission

If you or the adult who looks after you gives us permission to share your information for something, then we will share your information in the way we describe at the time.

 

WHEN WE INVOLVE YOUR ADULT

When we involve your adult depends on where you live.  

If you live in Asia , we will involve your adult in the following circumstances:

We assume that children will be using our Online Services with help from an adult.  All decisions relating to children will be referred to the “responsible adult.” 

For example, we will involve your adult where:

o   you have requested to enable “push notifications

o   your data may have been accessed by someone who shouldn’t have seen it

o   you have asked us to help you with one of your “data protection rights” and we think you may need help from an adult

o   you have entered a competition

Sending your information around the world

We have offices around the world. Sometimes, we will need to send your information to a different country. Usually, this is to the United States where WarnerMedia  and our helpers will use your information in the way we have already described in this Privacy Policy.

When we send information about you to a different country, we will ensure that it is treated in the same way as we have explained on this page.  If you or your adult wants more information about how do this, you can contact us.

 

WE WANT TO KEEP YOUR INFORMATION SAFE

Keeping your information secure

We take reasonable steps to protect your information to stop other people getting to it. This includes making sure that our computers have protection on them to stop bad people from getting access to the information held on them.  You can help us by:

o   never telling anyone (other than your adult, if you need to) your password or writing it down

o   not using the same password for lots of different things

o   changing your password periodically

o   if you are using a shared computer, mobile phone or console, make sure you “log out” when you are finished using it

Very rarely, an accident will happen (like someone accidentally sending an email) or a bad person will get access to information they shouldn’t have access to.  If this happens and could possibly cause a problem for you, we will tell you (and your adult).   Our message will explain what happened, why this matters to you, and what we are doing to fix it.  If we cannot send you this message directly, we may make a public post about it.

Not keeping your information for too long.

If we need your information for our own purposes, we will also keep your information for three years after you last contact our customer support team or interact with our Online Services or after you stop being subscribed or registered with us.

Sometimes the law says we have to keep your information for longer than this. We may have to keep your information for longer to protect you and us.  When it’s time for us to stop keeping your information, we will burn or shred hard copies (like print-outs) and permanently delete electronic copies. 

 

YOUR RIGHTS

You can ask us to do any of the following things with information we hold about you:

 

o   Stop sending me marketing

You can ask us to stop sending marketing and advertising to you.

o   Give me a copy of the information you hold about me

You can ask us to send you all or some of the information we hold about you. It will generally take us a month to do this (but it can take up to 3 months if it is difficult to gather all the information together).

o   The information you hold about me is wrong.  Please correct it

If the information we have about you is wrong or has changed, you can let us know so we can try to fix it.

o   I don’t want you to have my information any more.  Please delete it

You can ask us to delete information about you.  This may mean that you can’t use some features of our Online Services (because some of them only work if we have some information about you).  If the information has been made public, we may not be able to delete it.

o   I don’t want you to do something with my personal data any more.  Please stop it.

For example, where:

§  you previously gave us permission (consent) to do something with your information, and you have changed your mind.  For example, if you previously consented to marketing or ”extra cookies”.  Cookies are described in more detail in our Cookies Policy;

§  we are doing something with your information that you do not like and we are relying on our “legitimate interests”;

§  you want us to stop using your data for now whilst we deal with a question, complaint or problem.

We will consider your query and let us know whether we can stop using your information or not.

o   Give me a copy of the information I have given you, so that I can share it with another company

Have a copy of the information you have given us sent to a different company in a way that the different company is able to put it on its computers.

o   I want to complain

You can complain to us by contacting us.

You’re also able to complain to the person responsible for protecting your privacy rights in your country.  Please contact the appropriate representative in your country.

To do this, visit our request form.

Depending on where you live, you may be able to ask us to do these things because the law says so – it is a legal right you have.  However, we are not always able to do what you’ve asked us.  Where we can’t, we will reply to you (or your adult) to say why not.

We want you to feel in control of how we use your personal data as far as possible.  If you have any queries relating to your rights or exercise of your rights, please contact us.

 

CONTACT US

If you or the adult who looks after you have any questions about this Privacy Policy you can contact us / write to us at the following address:

Turner Broadcasting System Asia Pacific, Inc.

Nexus One @ One North,

1 Fusionopolis Link

#04-02/03 Singapore 138542

Updates

From time to time, we may update this Privacy Policy. We will let you know about any big changes to how we use your information by putting a sign on our Online Service or by sending the adult who looks after you an email message. We think it is a good idea for you to come back to this page once in a while to learn about how we protect your information.

 

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CHILDRENS COOKIES POLICY

 

This page will tell you all about cookies – what they are and how we use them on our Online Service.

Who are we?

We are a group of companies called WarnerMedia Group. When we say “we”, “us” or “our” we mean WarnerMedia Group.

What are “cookies”?

We use the term “cookies” to refer to “digital tracking technologies”.  Some of these are true cookies and some of these are slightly different technologies (such as pixels) which are used for the same purposes and work in a similar way.  Each is a small piece of information (such as a string of letters or a form of code) that can be read by computers.  It tells the computer a small bit of information, like who is using our Online Service or what pages they have already looked at.

When do we use cookies?

As soon as you visit our Online Services, necessary cookies are made.  The first time you use our Online Services, we will ask if it is ok to use extra cookies, too.  We will only do this if you say we can.

What are cookies for?

Necessary cookies help us do things like remembering your choices.  For example:

·      Whether you want to use cookies

·      Your preferred language

·      What your Nickname or Character is (where this is necessary for a particular Online Service to function correctly; or

·      Your progress through a quiz or a game so you don’t have to go back to the beginning every time you play.

Without these cookies our Online Service won't work properly.

We also use Extra cookies which can be split into two different kids:

Cookies that help things work better

These are sometimes called “functionality” cookies.  They help us:

·    Remember the way you like things to look and work to help you explore more easily (optional preferences such as colour schemes, character icons etc)

·    Remember what city you are in for the purpose of setting the correct language;

·    Remember whether something has already been provided to you (so you don’t need to see it again)

·    View some types of video content.

Cookies that help us understand what bits of the service are good – and what bits need changes

These are sometimes called “performance” or “analyticscookies.  They help us:

·    understand how people use our Online Services and what bits they like best, to help us make them better;

·    understand what adverts are most popular (across all our users – not you personally)

·    [make sure we don’t send you the same advert lots of times].

We don’t use the following on our Online Services aimed at children:

·      advertising cookies from another company on our Online Service;

·      targeted advertising on Online Services aimed at children; or

·      social media cookies or plugins.

However, we do use “contextual cookies” (which do not use your personal data at all) to make sure the adverts and videos we show are relevant for children.

If you said yes to us using extra cookies but then changed your mind, click here to turn them off.

If you are an adult (or a child who wants to see more detailed information about cookies) please click here.

Why is it called a cookie?

We do not know for sure because cookies were invented a long time ago.  One theory is that they were named after a children’s story where two children, Hansel and Gretel, dropped cookie crumbs on the ground, allowing other people to see where they had been.  This is a bit like how cookies work, too – as they allow websites to see which pages you have looked at.

Other peoples’ cookies

Sometimes cookies are made by a different company on our behalf.  We do not use advertising cookies from other companies on this Online Service.

Turning cookies off

You can’t turn necessary cookies off, as our Online Services don’t work properly without them.

You can turn extra cookies off by clicking the link to the “Preference Centre” at the bottom of each page. Ask your adult if you need help.

Contact Us

If you have questions about how we use cookies, please contact:

Turner Broadcasting System Asia Pacific, Inc.

Nexus One @ One North,

1 Fusionopolis Link

#04-02/03 Singapore 138542

 

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WARNERMEDIA PRIVACY POLICY

 

1.                 Scope

Thank you for your interest in a digital service owned and/or operated by Turner Broadcasting Systems Asia Pacific Inc. a part of the WarnerMedia Group.

This privacy policy explains how WarnerMedia will treat information including personal information, provided or collected on the digital services where this privacy policy is displayed and the choices you can make about the way your personal information is used.

Terms in bold are defined in Section 14Definitions” of this privacy policy.

The responsibility for this privacy policy, and ensuring that your personal information is processed in accordance with applicable laws, rests with the WarnerMedia Entity who owns and/or operates this digital service –  please refer to the Addendum for the list of data controllers who own and/or operate the respective digital service. References in this privacy policy to WarnerMedia Entity should therefore also be read as references to the entity which is the data controller in respect of your personal information for this digital service. If you provide information to us via a third party (for example on one of our digital services on a third party platform), the information you provide may also be collected by the third party and may be subject to the privacy policy of that third party. This privacy policy applies to the information that we collect from you on our digital services and may differ from the privacy policy of that third party. The choices you make on the third party platform will not apply to our use of the information collected by us through our digital services. Links in our digital services may take you to third party platforms and we are not responsible for the privacy practices of those third party platforms.

The laws of certain jurisdictions require us to provide you with additional information about our processing activities and we have included separate appendices to deal with this. Please refer to the appendices that apply to you:

·      Appendix 1 – Australia

·      Appendix 2 – European Economic Area (EEA)

·      Appendix 3 – Hong Kong

·      Appendix 4 – India

·      Appendix 5 – Indonesia

·      Appendix 6 – Japan

·      Appendix 7- Malaysia

·      Appendix 8 – New Zealand   

·      Appendix 9 – Philippines

·      Appendix 10 - Singapore

·      Appendix 11 - South Korea

·      Appendix 12 - Taiwan

·      Appendix 13 – United States of America

·      Appendix 14 – Vietnam

 

2.                 What information is collected?

We collect some or all of the following personal information. If you fail to provide the personal information required by our digital services for the provision of a specific experience, product or service, we may be unable to deliver such experience, product or service.  We collect less personal data on our online services.  Please see the individual privacy notices published on each of our online services to see what personal information we collect on those services.

 

(a)     Information about you – personal information such as your name, postal address, telephone number, email address, date of birth or gender, or your photos and other images.

 

(b)     Registration, account and sign up information – information you provide in the course of your use of, or your registration with, our digital services. For example, when you create an account, register for or download a digital service, or when you enter into a survey, promotion or competition on a digital service, you may provide us with information such as service providers’ account identifiers, voucher codes, and/or passwords.

 

(c)     Payment information – information you provide when you make a purchase of a product or service on our digital services. For example, credit/debit card details, billing information, delivery address, information about trial periods, periods without an active subscription etc. and service providers’ account identifiers.

 

(d)     Information about your use of our digital services – information provided about your use, and the use or participation, as applicable, by any person(s) you authorize through your account, of the digital services, device and browser settings, the digital services you use, advertisements you see and interact with, and certain digital service usage information such as advertisements clicked on or viewed, content that you have viewed or posted, games that you have downloaded or played, competitions or surveys that you have participated in and your preferences and interest in and use of various products, programs, services and content available on our digital services. This may also include demographic information including, at a household level, information about your preferences.

 

(e)     Social media information - information you provide when you engage with our digital services on or through third party platforms which include social media sites and applications. When you link to or interact with a digital service via a third party platform, you allow us to receive certain information about you from that third party platform (e.g. social media account name, user ID, email address, profile photo, photos and videos, gender, birthday, your list of friends and their contact details, people you follow and/or who follow you and the posts or the 'likes' you make). We also receive information from your interaction with the digital service (e.g. content viewed, competition entries, game performance, high scores and information about advertisements you have been shown or have clicked on).  We do not collect social media information in relation to online services

 

(f)      Information about others/inviting friends. On some of our digital services, we may collect personal information you submit about other people. For example, you might submit personal information to invite a friend to participate in an offering, make recommendations, or share content, or have multiple players sharing the same video game session. Such information may include name, postal address, email address, telephone number, or information about the person’s interest in and use of various products, programs, services, and content. In certain situations, we also allow you to invite your friends to participate in activities by providing their contact details or importing contacts from your address book or from third party platforms.

 

(g)     Public forum information – information you post or share on public forums or publicly accessible portions of a digital service, such as photos, letters, videos, comments, emojis or ‘canned responses’ while participating in digital services we operate, or when you interact with us through our digital services via third party platforms. Depending on your privacy settings, such information (including your username) can become public on the Internet or within a community of users. We cannot prevent further use of this information once it is made public. For information about how you can customise your privacy settings on third party platforms, and how those third party platforms handle your personal information and content, please refer to their privacy help guides, privacy policies and terms of use. Please be mindful of all personal information that you may wish to post.

 

(h)     Customer enquiry information - information you provide when you contact us for support or in relation to other queries. For example, when you contact us through one of our customer helpdesks or customer call centres, your calls and other correspondence with us may be recorded, and transcripts of your emails, chats or other social media correspondence may also be stored.

 

(i)       Location information - information regarding your location such as country code as provided by a mobile or other device interacting with our digital services, or associated with your IP address, where we are permitted by law to process this information.

 

(j)       Technical and usage information - technical and device information provided when you visit our digital services (including via third party platforms), including your type of device, browser and operating system, your Internet service provider or mobile carrier, your unique device identifier, IDFA,  IDFV or MAC address, advertisements you see and interact with, and certain digital services usage information such as your viewing history, data consumption related to churn, use of functionalities, title selection, search queries and results (only stored locally within the digital service for certain subscription digital services) [and marketing optimization].

 

(k)     Due diligence information – technical and commercial business information collected by us  when you visit our digital services as may be required to be provided in connection with a third party due diligence request.

 

(l)       Business contact information – your employer’s or company name, your name, your email address, your job title/category and your social media handle as may be required to be provided in connection with a business transaction between a WarnerMedia Entity and a company you work for or a service you provide.

 

3.                 How is information collected?

Information about you

We collect personal information from you directly (e.g. when you register for a digital service account or enter into a competition) or through your use of our digital services (e.g. your browsing history as you navigate through our digital services).

We also collect personal information about you from other sources, including:

·      when you engage with certain of our digital services offered through third party platforms such as social media platforms. These third party platforms will share information described under the heading titled “Social media information” in Section 2 above. These third party platforms will have their own privacy policies governing how they use your personal information, and any privacy settings you set on the third party platform may not extend to our use of your personal information. For example, some third party platforms allow you to push content from our digital services to your contacts or to pull information about your contacts so you can connect with them on or through our digital services. Some third party platforms will facilitate your registration for our digital services or enhance or personalize your experience on our digital services. Your decision to use a third party platform in connection with certain of our digital services is voluntary;

 

·      from other people who provide information on your behalf.  For example, users of our digital services can submit information to invite a friend to participate in an offering, make recommendations, share content, or have multiple players sharing the same video game session. Such information may include your name, postal address, email address, telephone number, or information about your interest in and use of various products, programs, services, and content. In certain situations, we also allow our users to invite their friends to participate in activities by providing their contact details or importing contacts from their address books or from third party platforms.

Where permitted by law, by providing personal information or otherwise interacting with our digital services through other sources, you consent to our use of personal information in accordance with this privacy policy.

We may combine personal information we receive from other sources with personal information we collect from you directly and use that combined information in accordance with this privacy policy.

Information about others

We also collect personal information about others from you, as we have described in Section 2(f) above. If you provide us with personal information about others, you confirm that you have obtained their consent to their personal information being provided to the relevant WarnerMedia Entity for the purposes set out in this privacy policy.

 

4.                 How we use children’s information?

Most of the digital services are intended for users of all ages.

On some digital services, for the different types of purposes listed in Section 5, we may ask you to provide age information. If you indicate that you are a child, as permitted by law we will (i) collect limited personal information (e.g. persistent identifier and/or email address only), (ii) inform you, that as a child under applicable laws, a parent's verifiable consent is required, and/or (iii) collect your email address in addition to your parent’s email address.

We use a parent's email address to seek the parent's verifiable consent, or notify the parent of a child's online activities, to seek the parent’s consent for a child to complete a transaction (for example, entry into a competition on a digital service), and/or to enable the parent to unsubscribe a child from a newsletter, competition or other similar activity. Any information provided by a child will be held for up to 30 days while we wait to receive parental consent and will be deleted if the relevant consent is not provided.

Once a parent provides consent, we may use any information from the child consistent with the rest of this privacy policy and/or the terms of the consent provided by the parent. If a user is under 16, we will not condition their participation in an online activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.

If you are a parent and would like to review any personal information that we have collected online from your child, have this personal information deleted from our active servers, and/or request that there be no further collection or use of your child's personal information, or if you have questions about these information practices, you may contact us using our request form. Please note that to protect children’s privacy and security, we will take reasonable steps to verify a parent’s identity before granting access to any personal information.

 

Online Services aimed specifically at children

 

Some digital services are aimed specifically at children.  We call these online services.  In relation to our online services, we provide a child-friendly privacy policy, so that children can easily understand how we process their personal information. We will make it clear which privacy policy applies in relation to each online service. The child-friendly privacy policy is designed to be read together with this privacy policy and its appendices.

We reserve the right at all times to verify your age and identity where necessary to comply with age limited legal restrictions on our use, disclosure or deletion of your personal information.

 

5.                 How do we use information?

We use your personal information for the following purposes:

(a)     To operate and provide the digital services To process your account registration; to respond to a request; to administer your subscription; to process payment; to fulfil a transaction; to allow you to submit a post or other content; to ensure service quality and optimize your experience (for example.  game play synchronisation) to be able to send you relevant information in relation to your subscription/account; to provide seamless experience across digital services and devices.

 

(b)     For marketing purposes Where you have consented (as required by law), to receive marketing communications including offers, promotions and newsletters, from us or other WarnerMedia Entities and other third parties with whom we conduct business, which may be personalised based on your visits to and use of the digital services. We may share personal information, anonymised information and aggregated information with third parties for marketing purposes.

(c)     To administer surveys, promotions or competitions – To verify your age, identity, residency and other eligibility requirements; to notify you if you have won; to deliver the prize and respond to any query regarding the activity.

(d)    For analytics and profiling – To conduct analysis to better understand the performance of our digital services and to understand your interests and preferences so that we can improve, refine and personalise your experience on the digital services. For example, we will analyse your search queries, the frequency and length of your viewing, your digital services views and clicks to understand your interests and preferences to provide customized marketing to you and to other target groups which may have similar preferences, and to operate advertising campaigns, where applicable. We may combine the personal information we collect about you from other WarnerMedia Entities or third parties to improve and refine our offerings or personalise our marketing communications to include content that may be of interest to you, including for example, to tailor the advertising that you see where you have consented to receive personalised advertising.

 

(e)     To provide customer support and communicate with you To communicate with you about a digital service for which you have registered and/or a related account; to obtain feedback about transactions on our digital services and/or a related account; to update you about changes to our digital services, Terms of Use, and/or this privacy policy; to provide technical support (including testing, quality assurance, troubleshooting and security) for our digital services; and to enable us and our service providers to provide customer service to you.

 

(f)      To improve the digital services - Including optimisation of the design, functionality and content of the digital services via use of analytics tools; to develop new services; and to improve the safety and security of our digital services particularly to further enhance the protection of your personal information.

 

(g)     For compliance with applicable laws and regulations  - To comply with our legal obligations, which may include disclosing your personal information to third parties, courts, regulators or law enforcement agencies in  connection with  enquiries, legal proceedings or investigations by such parties anywhere in the world.

 

(h)     For legal purposes – For legal purposes, such as to enforce our policies and Terms of Use (e.g. limitations on number of devices and displaying the right content based on location); to detect, investigate and prevent activities on the digital services that may violate the Terms of Use, or copyright; could be fraudulent, or otherwise illegal;  and to protect our rights and the rights and safety of our users and others.

 

(i)       To re-organise or make changes to our business – In the event of change of control, for example, when we are subject to negotiations for the sale of our business to a third party or undergo a re-organisation, we may need to transfer some or all personal information held by us to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation.

 

(j)       To build and manage business relationships – As part of any process we undertake to connect and improve our business, including issuing business to business communications about our products and services.

 

6.                 Who do we share information with?

We share your personal information with the parties described below :

(a) Members of the WarnerMedia Group. We share personal information with other members of the WarnerMedia Group for the purposes described in Section 5. 

(b) Service providers. We share personal information with third party service providers engaged by us to perform business-related functions on our behalf including hosting services, cloud storage services, account verification and authentication services, research and analytics, content creation, customer support services, marketing and advertising, payment, packaging, delivery, maintenance and any other services that support our digital services.

(c)  Third party platform operators.  We share personal information with third party platform operators to enable you to engage with our content or offering on or through third party platforms.

(d) Change of control. We share personal information with the relevant third party in connection with the merger, acquisition or sale, or as part of a bankruptcy proceeding, of all or part of a WarnerMedia Group business. We may also share your personal information with that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as are set out in this privacy policy.

(e) Law enforcement bodies and courts. We share personal information in order to comply with our legal obligations, for example in response to a court order or a subpoena, or in response to a law enforcement body's request. We also share personal information with third parties: (i) in connection with fraud prevention activities, (ii) where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, (iii) in situations that can involve violations of our Terms of Use or other rules, (iv) to protect our rights and the rights and safety of others, and (v) if we believe in good faith that disclosure is required by law.

(f)    Other third parties. We share personal information with third parties such as advertising networks and platforms, magazine publishers, analytics providers, database, retailers, participatory databases and non-profit organisations, so they can market and otherwise communicate with you about their own products and services.  If we share personal information with third parties for advertising purposes, we provide you with an opportunity to opt-out of such uses either at the point of collection or through the choice mechanisms available in this privacy policy.

 

7.                 How do we manage international transfer of information?

We operate globally and your personal information may be transferred to and processed in the United States where many of our central databases operate, or to individual members of the WarnerMedia Group or to third parties located elsewhere around the world. The data protection and privacy regulations in the United States and those other jurisdictions may not offer the same level of protection as the jurisdiction in which you are located.

 

8.                 How do we protect information?

We have technical, administrative, and physical security measures that are designed to protect your personal information from unauthorized access, disclosure, use, and modification. Please be aware that, despite our efforts, no security measures are impenetrable.

 

9.                 How long do we keep information?

In broad terms, we will only retain your personal information for as long as is necessary for the purposes described in this privacy policy. This means that the retention periods will vary according to the type of personal information and the reason that we have received the personal information in the first place. For example, some personal information related to the provision of digital services to you or by you will be kept for a number of years in order to comply with various finance and tax related legal obligations. Other service related personal information may be kept for a different period because it is in our legitimate interests to do so in order to provide or receive appropriate follow up service.

 

10.            What rights and choices do you have?

You have the right (subject to various exceptions and in accordance with data protection legislation in your jurisdiction) to access and correct personal information we hold about you:

·      where you have given consent to our use of your personal information for marketing, you can withdraw your consent at any time. You can also ask us not to carry out profiling for direct marketing purposes. You can opt-out of receiving marketing communications by following the opt-out instructions provided to you in those communications or log into your account (if available) to update your subscription preferences.

·      If you sign up to receive SMS or MMS messages, you can unsubscribe from those messages received by replying "STOP".

·      Where you subscribe to our digital services on a mobile app, depending on the device you use, you may be able to manage your advertising and location preferences through your device settings and as outlined in our Cookies Policy.  You can stop all collection of information by the digital service by uninstalling the mobile app.

·      You also have a right to complain to a supervisory authority in charge of data protection in the jurisdiction where you live, where you work, or where you consider that a breach of data protection has occurred, although we hope that we can assist with any queries or concerns you may have about our use of your personal information.  

·      If you would like to exercise any of the above rights, please contact our Data Protection Officer using the contact details listed below. We may take reasonable steps to verify your identity (for example, authenticating you through your email address) and we may require further documentation such as a password and user ID before proceeding to respond to your request.

 

You can also exercise other controls and choices regarding our collection, use and sharing of your personal information via these tools:

                    You can choose not to receive targeted advertising although currently there is no universally accepted standard. For more information about interest-based advertising on your desktop or mobile browser, and your ability to opt out of this type of advertising by third parties that participate in self-regulatory programs, please visit the Network Advertising Initiative and/or the DAA Self-Regulatory Program for Online Behavioral Advertising. To learn more about interest-based advertising in mobile apps and to opt out of this type of advertising by third parties that participate in the DAA’s AppChoices tool, please download the version of AppChoices for your device here. Please note that any opt-out choice you exercise through these programs will apply to interest-based advertising by the third parties you select, but will still allow the collection of data for other purposes, including research, analytics, and internal operations. You may continue to receive advertising, but that advertising may be less relevant to your interests.

                    You can choose to limit the collection of precise location information from your mobile device through our digital services by accessing your mobile device settings.

                    You may have more options depending on your mobile device and operating system  to limit or prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for your device’s operating system to learn more about these features.

Some digital services can only be provided if we have your personal information, therefore please be aware that deletion of your personal information (where requested by you) will result in termination of such digital services.

 

11.            How do we use cookies?

The WarnerMedia Group uses cookies to enhance your online experience with our digital services. For detailed information on how we use cookies, please see our Cookies Policy.

 

12.            How can you contact us?

If you have questions about this privacy policy, our privacy practices or the personal information we hold about you, please contact the Data Protection Officer here:

Turner Broadcasting System Asia Pacific, Inc.

Nexus One @ One North,

1 Fusionopolis Link

#04-02/03 Singapore 138542

 

13.            How will we make changes to this policy?

From time to time, we may update this privacy policy. We will notify you about changes to this privacy policy by placing a notice on our digital services or, if required by law, by contacting you to obtain your consent to the changes. We encourage you to review this policy periodically so that you always know our current privacy practices.

 

14.            Definitions

-aggregated information is a compilation of statistical information from which it is not possible to identify an individual by any reasonable means.

-anonymised information is information that does not allow identification of the individuals to whom it relates and from which it is not possible to identify an individual by any reasonable means.

child / children  - the legal meaning of a child differs across jurisdictions. We generally treat users who are less than 16 years old as children for the purpose of this privacy policy, although in some jurisdictions the legal meaning of a child can be lower or higher than 16 years old. Any differences are set out in the relevant Appendix to this privacy policy.

-data controller is the subsidiary or affiliate of the WarnerMedia Group that is responsible for directing and instructing the collection, use and means of processing personal information from our digital services in accordance with the scope of this privacy policy.

-digital services means: (i) the experiences, products or services offered with or without account registration or subscription on the sites, applications or other services provided online and made directly available to you either by a member of the WarnerMedia Group or one of the third parties it does business with, and (ii) the experiences, products or services offered by WarnerMedia Group through an account it operates on or via the system of, a third party platform operator.

-online service means a digital service directed at children as set out in the Addendum to this policy. 

-parent means lawful parent or guardian.

-personal information means information relating to an individual who can be identified (directly or indirectly) and includes (but is not limited to) an individual’s name, email address, postal address, phone number, device identification number, location data and online identifier and may include anonymised information that is capable of being used to identify (directly or indirectly) an individual.

-service providers  means third party service providers engaged by WarnerMedia Group to perform business-related functions on its behalf including hosting services, cloud storage services, account verification and authentication services, research and analytics, content creation, customer support services, marketing and advertising, payment, packaging, delivery, maintenance and any other services that support the digital services.

-third party platform means any third party social media platform, third party app store, or an online site, app or digital platform owned by a third party operator (such as your local mobile telecommunications service provider) and accessible by any member of the public, with or without account registration or subscription, and includes message boards, chat rooms, profile pages, and other public online forums.

-WarnerMedia means each member of the WarnerMedia Group. Please see the Addendum for the list of data controllers who own and/or operate the respective digital service.

-WarnerMedia Group means WarnerMedia, LLC and its holding companies, subsidiaries, affiliates and associated companies in the Asia Pacific region (each a WarnerMedia Entity).

-We / us / our means the owner and /or operator of the digital services stated in Section 1 of this privacy policy.

 

Addendum

Digital service

Data controller

Online Services

www.cartoonnetwork.com.au

Turner International Australia Pty Ltd

www.cartoonnetworkasia.com

Turner Broadcasting System Asia Pacific, Inc.

www.cartoonnetworkindia.com

Turner Broadcasting System Asia Pacific, Inc.

www.cartoonnetworkkorea.com

Turner Korea Limited

www.cartoonnetwork.jp

Turner Japan K.K.

www.safestepskids.com

Turner Broadcasting System Asia Pacific, Inc.

www.pogo.tv

Turner Broadcasting System Asia Pacific, Inc.

www.boomeranggo.co.kr

Turner Korea Limited

www.boomerangtv.com.au

Turner International Australia Pty Ltd.

www.boomerang.asia

Turner Broadcasting System Asia Pacific, Inc.

Cartoon Network Watch & Play App

Turner Broadcasting System Asia Pacific, Inc.

www.hbosouthasia.com

Turner Broadcasting System Asia Pacific, Inc.

www.mondotv.jp

Turner Japan K.K.

www.tabichan.jp

Turner Japan K.K.

hboasia.com

Turner Broadcasting System Asia Pacific, Inc.

cinemaxasia.com

Turner Broadcasting System Asia Pacific, Inc.

redbyhbo.com

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.com

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.id

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.co.id

Turner Broadcasting System Asia Pacific, Inc.

hbogo.co.id

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.ph

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.hk

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.com.hk

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.sg

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.com.sg

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.my

Turner Broadcasting System Asia Pacific, Inc.

hbogoasia.com.my

Turner Broadcasting System Asia Pacific, Inc.

Cartoon Network Watch & Play App

Turner Broadcasting System Asia Pacific, Inc

HBO Go Mobile App

Turner Broadcasting System Asia Pacific, Inc

 

 

Appendices to WarnerMedia Privacy Policy

 


 

Appendix 1 – Australia

 

This Australian Appendix applies if you are based in Australia during your interaction with us. 

 

1.              Definition of personal information

 

For the avoidance of doubt, when used in the privacy policy and this Appendix, the term personal information also includes an opinion about an individual, or an individual who is reasonably identifiable, whether that opinion is true or not. 

 

2.           Direct marketing

We may use your name, contact details, location information, information about your use of our digital services (including your preferences, transaction pattern and behaviour) to send you marketing relating to our own, other WarnerMedia Entities and/or third party products and services in the following categories: gaming products, digital media services, events and entertainment services.

We may also provide your personal information to other WarnerMedia Entities, so that they can send you direct marketing. 

Where required by law (e.g. the Spam Act 2003 (Cth)), we will seek your consent before sending you marketing communications. 

 

In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details in Section 12 of the privacy policy), using opt-out facilities provided in the marketing communications, or by updating your subscription preferences.

 

3.           Export outside Australia

 

We hold your personal information on secure computer systems located in various countries in which we operate.  Your personal information may also be disclosed to, and accessed and held by WarnerMedia Entities and our service providers in countries around the world.  Those overseas entities will access your personal information for the purposes of providing us with IT services and to provide the digital services to you.

 

4.           Access and correction of your personal information

 

You have the right to access your personal information which we hold about you, subject to some exceptions.  If you have an online account with us, you are able to log into your account and access and update your personal information.

 

Alternatively, you may ask us to help you access your personal information.  Before we provide you with access to your personal information, we may require some proof of identity.  We will not charge you for simply making a request.  If you wish to access the personal information we hold about you, please contact our Data Protection Officer using the contact details listed in Section 12 of the privacy policy. 

 

You also have the right to request that we correct any inaccurate personal information we hold about you subject to some exceptions.  If you have an online account with us, you may be able to make these corrections via your account.

 

If you would like our help to correct the personal information we hold about you, please contact our Data Protection Officer using the contact details listed in Section 12 of the privacy  policy. 

 

When contacting us to request access to or correction of any personal information we hold about you, we ask that you provide us with as much detail as you can about the information in question as this will help us to retrieve it. 

 

If we do not agree to your request to provide you with access to your personal information or to amend your personal information, we will inform you of our decision within a reasonable period.  If you wish to complain about this outcome or to attach a statement to your record that you believe the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, please see our complaints procedure below.

 

5.           What is the process for complaining about a breach of privacy? 

 

If you believe that your privacy has been breached, please contact our Data Protection Officer using the contact details listed in Section 12 of the privacy policy. 

 

We will deal with any complaint by investigating it, and providing a response to you within a reasonable time, provided that we have all necessary information and have completed any investigation required.  In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it, and may also need to ask you for further information or to verify your identity.  We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome.  We will treat your complaint confidentially and respond to you within a reasonable time, usually in writing.

 

If you are dissatisfied with the outcome, please contact us.  Alternatively, you may take your complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC).  The contact details for the OAIC are available from the OAIC’s website at www.oaic.gov.au. 


 

Appendix 2 – European Economic Area (EEA)

 

This EEA Appendix applies if you are based in the EEA during your interaction with us.

 

1.              Children’s personal information

 

In the EEA, the definition of a child and when a parent must consent to certain information processing differs between countries and even between activities in a country but is generally between 13 and 16 years old. As a default, we apply a 16 year old limit across EEA countries when determining whether parental consent is required to process a child’s personal information and in how we respond to data subject rights (although in exceptional cases and in accordance with local law we may treat a child younger than 16 years old as competent to exercise such rights without parental consent).

 

2.           Legal bases for processing personal information

 

EEA data protection law allows data controllers to process personal information only when the processing is permitted by specific “legal bases” set out in law.  In complying with our obligations under EEA data protection law, we are required to identify the “legal bases” on which we rely to process your personal information.

 

In Table 1 below, we have linked each purpose mentioned in Section 5 of the privacy policy to the relevant “legal bases”.  For more details on each of the “legal bases”, please see Table 2 below.

 

Table 1:

 

Purpose of data processing

Legal bases

To operate and provide the digital services

-      contract performance

-      legitimate interests (to allow us to perform our obligations and provide services to you)

For marketing purposes

-      consent (which can be withdrawn at any time)

-      legitimate interests (to enable us to provide you with details of products and services that may be of interest to you)

To administer surveys, promotions or competitions

-      consent (which can be withdrawn at any time)

-      legitimate interests (to enable us to administer your participation in surveys, promotions or competitions)

For analytics and profiling

-      consent (which can be withdrawn at any time)

-      legitimate interests (to enable us to tailor our marketing to you)

To provide customer support and communicate with you

-      contract performance

-      legal obligation

-      legitimate interests (to allow us to correspond with you in connection with our services)

To improve the digital services 

-      legitimate interests (to allow us to maintain and improve the quality of our services and products)

For compliance with applicable laws and regulations 

-      legal obligation

-      legitimate interests (to cooperate with law enforcement and regulatory authorities)

For legal purposes

-      legal obligation

-      legitimate interests (to allow us to guard against fraud and other illegal activity)

To re-organise or make changes to our business

-      legitimate interests (in order to allow us to change our business)

To build and manage business relationships

-      consent (which can be withdrawn at any time)

-      legitimate interests (to enable us to provide you with details of products and services that may be of interest to)

 

Table 2:

These are the principal legal bases that justify our processing of your personal information:

Consent: we may ask for your consent to process your information at the time you provide this information to us.  Where we rely on this basis, you have the right to withdraw your consent at any time by contacting us according to Section 12 of the privacy policy). If you withdraw your consent, we may be unable to provide a service that requires the use of such information.

Contract performance: where your information is necessary to enter into or perform our contract with you.

Legal obligation: where we need to use your information to comply with our legal obligations such as those relating to anti-bribery and corruption and anti-money-laundering, complying with requests from government bodies or courts, or responding to litigation..

Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights.

Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you, us or a third party.

 

 

3.           Profiling and Automated decision making

 

We use fully automated algorithm-based technologies to verify that you are a paying subscriber of our mobile partner/affiliate, which is a requirement for the use of our digital services.

 

Where we deliver advertising via social media, we may place you in an interest segment based on information you have provided to us or we have collected, in order to provide you with more relevant advertising.

 

When we use these techniques we use measures to avoid legally discriminatory biases and inaccuracies.

These automated processes may result in different content being shown to you.

 

4.           Export outside the EEA

 

From time to time we may need to allow our staff or service providers, who may be located outside the EEA, access to your personal information. We may also make other disclosures of your personal information overseas, for example if we receive a legal or regulatory request from a foreign law enforcement body. 

We will always take appropriate steps to ensure that any international transfer of personal information is carefully managed to protect your rights and interests.

We will only transfer your personal information to jurisdictions which are approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal data to these jurisdictions. In jurisdictions which have not had these approvals (see the full list here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm), we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, certification schemes, Binding Corporate Rule, the EU - U.S. Privacy Shield or other legal grounds permitted by applicable legal requirements.

 

Please contact us in accordance with Section 12 of the privacy policy if you would like to see a copy of the specific safeguards applied to the export of your personal information.

 

5.           Retention period

 

We will retain your personal information for as long as is reasonably necessary for the purposes listed in Section 5 of the privacy policy. We may delete or de-identify your personal information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. We may retain your personal information for longer periods of time in circumstances where we are required to do so in accordance with legal, regulatory, tax or accounting requirements. For example:

             If you contact us with support queries, we keep the information for between 3 and 18 months, depending on the nature of the query and whether you have registered with us for a digital service.

             Where we process personal information in relation to the submission of end user content on our digital services, we will keep the personal information for as long as necessary in accordance with the specific terms of the activity.

             We also keep a record of the fact that you have asked us not to send you direct marketing or to process your personal information indefinitely so that we can respect your request in the future.

 

 

6.           Your Rights

 

In addition to the rights set out in Section 10 of the privacy policy, you may have the rights in certain circumstances under EEA data protection law to require us to :

             delete any personal information that we no longer have a lawful ground to use;

             where processing is based on consent, to withdraw your consent so that we stop that particular processing ;

             to ask us to transmit the personal information you have provided to us and we still hold about you to a third party electronically;

             object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and

             restrict how we use your personal information (e.g. whilst a complaint is being investigated).

 

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g.  the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).  If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

 

If you are not satisfied with our use of your personal information or our response to any exercise of these rights you have the right to complain to the data protection regulator in the jurisdiction in which you are based – a list of EEA data protection regulators and their contact details can be found at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

 


 

Appendix 3 – Hong Kong

 

This Hong Kong Appendix applies if you are based in the Hong Kong during your interaction with us.

 

1.              Children’s personal information

 

In Hong Kong, children are generally referred as those aged under 18.

 

2.           Direct marketing

We may use your name, contact details, location information, information about your use of our digital services (including your preferences, transaction pattern and behaviour)  to send you marketing relating to our own, other WarnerMedia Entities and/or third party products and services in the following categories: gaming products, digital media services, events and entertainment services.

We may also provide your personal information to other WarnerMedia Entities, so that they can send you marketing information in relation to the above products and services.

You consent is required to use or transfer your personal information to the parties above for direct marketing purpose.

 

 


 

Appendix 4 – India

 

This India Appendix applies if you are based in India during your interaction with us:

 

1.              Children’s personal information

 

Children shall mean users under the age of 18.

 

2.           Export outside India

 

In respect of personal information collected in, or transferred from India, we will not transfer or disclose any information to any other organisation, including other WarnerMedia Entities and other third parties with whom we conduct business with, who do not maintain the same security standards that are adhered to by us for the protection of your personal information, although such third parties may operate in jurisdictions which may not offer the same level of protection as the jurisdiction in which you are located.

 

3.           Retention period

 

We will ensure that we will not retain personal information for longer than is reasonably required for the purposes for which the personal information may lawfully be used or is otherwise required under any applicable laws and shall procure that the third parties and agents engaged by us for the purposes set out in this privacy policy shall not retain personal information for longer than is reasonably required for such purposes.

 

4.           Security Measures

 

All of the personal information we collect is protected against unauthorized access by the adoption of  security practices involving measures including, but not limited to password protection, limitation of access to specified personnel on a need to know basis, encryption and other physical security measures. We have also adopted information security protocols containing managerial, technical, operational and physical security control measures to protect personal information from misuse and unauthorized access which are commensurate with the information assets being protected and meet or exceed the ISO/IEC 27001 information security standard.

Your Rights

 

In addition to the rights set out in Section 10 of the privacy policy, you may also (i) withdraw any consent (including consent provided by parents in case of children) previously provided to us for processing your personal information, or (ii) request for deletion of records, by contacting our Data Protection Officer (also known as the Grievance Officer) according to Section 12 of the privacy policy.  Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the digital services or other services.

Users do not have the right to retrospectively withdraw consent or request for deletion of records required for statutory purposes but can withdraw consent to any further processing of his/her or his/her children’s personal information from the point such withdrawal of consent is communicated to us.


 

Appendix 5 – Indonesia

 

This Indonesia Appendix applies if you are based in Indonesia during your interaction with us:

 

1.          Children’s personal information

 

In Indonesia, we treat users aged under 21 as children.


 

Appendix 6 – Japan

 

This Japan Appendix applies if you are based in Japan during your interaction with us.

 

1.          Children’s personal information

 

In Japan, minors are generally referred as those aged under 18. However for the purpose of processing personal information, we treat users aged under 16 as children.

 


 

Appendix 7 – Malaysia

 

This Malaysia Appendix applies if you are based in Malaysia during your interaction with us.

 

1.          Children’s personal information

 

In Malaysia, children under the Personal Data Protection Act 2010 (“PDPA”) are persons under the age of 18 years.

 

2.        Direct marketing

We may use your personal information to send you marketing relating to our own, other WarnerMedia Entities and/or third party products and services.

We may provide your personal information to other WarnerMedia Entities, so that they can send you marketing information in relation to any of their products and services.

Your consent is required to use or disclose your personal information for the direct marketing purpose above.

 

3.        Your rights

 

In addition to the rights set out in Section 10 of the privacy policy, you have the rights under the PDPA to require us to limit the processing of your personal information including personal information relating to other persons who may be identified from that personal information.

 

4.       How can you contact us?

 

If you have any questions about our privacy practices or the personal information we hold about you, please contact the Data Protection Officer according to Section 12 of the privacy policy. You can also contact the Data Protection Officer here:

 

Turner Broadcasting System Asia Pacific, Inc.

Nexus One @ One North,

1 Fusionopolis Link

#04-02/03 Singapore 138542

 

 

5.       Data user

 

Data controller” under the PDPA is known as a “data user”. Therefore, all references to “data controller” under the privacy policy relates to a data user.

 


 

Appendix 8 – New Zealand

 

This New Zealand Appendix applies if you are based in New Zealand during your interaction with us.

 

1.          Children’s personal information

 

In New Zealand, children are generally referred as those aged under 18.

 


 

Appendix 9 – Philippines

 

This Philippines Appendix applies if you are based in the Philippines during your interaction with us.

 

1.          Children’s personal information

 

In the Philippines, children are persons under 18 years of age.

 

2.           Your rights

The Data Privacy Act of 2012 requires us to inform you about the existence of your rights as a data subject in case your personal information is collected, entered into our system or shared. In addition to the rights set out in Section 10, you have the following rights:

 

(i)                       Right to be informed.  You have a right to be informed whether your personal information shall be, are being, or have been processed, including the existence of automated decision-making and profiling.

 

(ii)                    Right to object. You have the right to object to the processing of your personal information, including processing for direct marketing, automated processing or profiling.

 

 

(iii)                Right to erasure or blocking. You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal information from our system.

 

(iv)                Right to damages. You shall be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information, taking into account any violation of your rights and freedoms as data subject.

 

(v)                    Right to data portability. Where your personal information is processed by electronic means and in a structured and commonly used format, you shall have the right to obtain from us a copy of such personal information in an electronic or structured format that is commonly used and allows your further use.

 

(vi)                Right to file a complaint before the National Privacy Commission.

 

3.           Data Protection Officer

You may communicate with our Data Protection Officer according to Section 12 of the privacy policy. You may also contact the Data Protection Office here:

 

Turner Broadcasting System Asia Pacific, Inc.

Nexus One @ One North,

1 Fusionopolis Link

#04-02/03 Singapore 138542

 

 

Appendix 10 – Singapore

 

This Singapore Appendix applies if we collect, use or disclose your personal information in Singapore during your interaction with us.

 

1.          Children’s personal information

 

We treat individuals under the age of 13 years as a child in Singapore.

 

2.        Offshore transfer of personal information outside Singapore

 

We will only transfer your personal information to an overseas party, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of personal information and will ensure that overseas recipients of your personal information are legally bound to provide a standard of protection for your personal information comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012). 

 

 

3.        Your rights

In addition to the rights set out in Section 10 of the privacy policy, you have the right to withdraw any consent given in respect of the collection, use or disclosure of your personal information for any purpose by giving reasonable notice to the Data Protection Officer using the contact details in the privacy policy. 


 

Appendix 11 – South Korea

 

This South Korea Appendix applies if you are based in South Korea during your interaction with us.

 

1.          Consent to collection and use of personal information and cancellation of consent

We collect your personal information only to the minimum extent necessary to provide our digital services.  In principle, in order to collect and use your personal information, we will first provide you with the information under the applicable laws and regulations and obtain your consent.

 

2.        Children’s personal information

In South Korea, we treat users under the age of 14 as from children.

 

3.        Transfer of personal information to service providers

The names of service providers that perform business-related functions on our behalf to support our digital services and descriptions of their functions are as follows.

·      Studiofix: maintenance and operation of the websites including collection and processing all your personal information on our behalf: studiofix.co.kr.

Any changes in service providers and/or their functions will be posted on our digital services.

 

4.       Transfer of personal information due to change of control

If we transfer your personal information to any third party due to merger, acquisition or sale, or as part of a bankruptcy proceeding, of our business, we will give you advance notice of the transfer by disclosing the following information on our digital services or through e-mail or other reasonable means:

(1)    the fact that we will transfer your personal information;

(2) the name, address, telephone number and other contact information of the third party recipient of your personal information; and

(3) if you do not wish us to transfer your personal information, the means and steps available to you to cancel your consent.

 

5.       Sharing of personal information with other third parties

We share your personal information with other third parties as described below.

(1)    MGAME Corp. [Company website:  http://www.mgamecorp.com/main.mgame; ‘Ghost Online’ website: http://hon.mgame.com/?mainMX=hon] 

A.        Purpose of use: to provide channelling services in connection with the online game known as ‘Ghost Online

B.        Categories of shared personal information: national ID, date of birth, full name and gender

C.        Retention and use period: for so long as the data subject is an active registered account holder of ‘Ghost Online

 

(2) Smilegate Megaport Inc.  [Company website:  http://www.smilegatemegaport.com/; ‘TalesRunner’ website: http://tr.hangame.com/index.asp]

A.        Purpose of use: to provide channelling services in connection with the online game known as ‘TalesRunner’

B.        Categories of shared personal information: national ID, date of birth, full name and gender

C.        Retention and use period: for so long as the data subject is an active registered account holder of ‘TalesRunner’

(3) Cosmos Entertainment Inc. [Company website: https://company.cosmosenter.com/; ‘Z9 Star’ website: https://www.z9star.co.kr/]

A.        Purpose of use: to provide channelling services in connection with the online game known as ‘Z9 Star

B.        Categories of shared personal information: national ID, date of birth, full name and gender, nickname and connecting information

C.        Retention and use period: for so long as the data subject is an active registered account holder of ‘Z9 Star’.

 

6.        Retention period

If the stated retention period (below) for personal information expires, if personal information is no longer necessary for the purposes described in this privacy policy or if you cancel your consent, we will promptly and permanently delete or destroy your personal information through means that will not allow data recovery, subject to exemptions under applicable law.  More specifically, the following categories of your personal information will be retained by us for the duration of the periods specified below.  In such case, we will use your personal information only for the purpose of retaining such personal information.  The retention periods are as follows.

Retention under Applicable Laws and Regulations:

Ÿ  Records on Contracts or Cancellation of Orders

Purpose: Law on Protection of Consumers in E-Commerce

Period:         5 years

Ÿ  Records on Payment and Goods and Services

Purpose: Law on Protection of Consumers in E-Commerce

Period:         5 years

Ÿ  Records on Electronic Financial Transactions

Purpose: Electronic Financial Transactions Law

Period:         5 years

Ÿ  Records on Consumer Disputes and Resolution

Purpose: Law on Protection of Consumers in E-Commerce

Period:         3 years

Ÿ  Records of Website Visits

Purpose: Communications Secrets Law

Period:         3 months

Procedure and Method for Destruction of Personal Information

In principle, we will promptly destroy your personal information in our possession once we achieve the purpose of collection and use of your personal information. The process and means of destroying your personal information are as follows.

Ÿ  Procedure

We will retain your personal information for 1 week from the date of your withdrawal of membership with our digital services. During this period, you may cancel your withdrawal of membership.

However, certain personal information will be transferred to a separate database (or separate document file for paper documents) and destroyed after storage for a certain period pursuant to our internal policy or applicable laws and regulations (please refer to the retention and use period above).  Also, your name, birthdate, phone number and email will be retained for a 6-month period before being destroyed to comply with request by law enforcement or court order, and your ID and nickname (where applicable) will be transferred to a separate database to prevent fraudulent service use by repeated membership sign-up. Such personal information will not be used for any purpose other than the purpose permitted under the applicable laws and regulations.

Ÿ  Method

The personal information that has been printed on paper will be shredded through the use of document shredder or incinerated.  The personal information stored in electronic file format will be deleted by using technical means that will not allow data recovery.

If to retain: We will transfer to a separate database and retain your personal information if you do not use our digital services for 1 year or longer.

If to destroy: We will destroy your personal information in our possession in accordance with our procedure above if you do not use our digital services for 1 year or longer.

 

7.        Data protection Officer

 

Name: Minjung Kim

Telephone:         02 3708 8110

E-Mail: michelle.kim@turner.com


 

Appendix 12 – Taiwan

 

This Taiwan Appendix applies if you are based in Taiwan during your interaction with us.

1.              Children’s personal information

In Taiwan, children are generally referred as those aged under 20.

2.           Direct marketing

We may use your name, contact details, location information, information about your use of our digital services (including your preferences, transaction pattern and behaviour) for direct marketing purposes, including sending you marketing relating to our own, other WarnerMedia Entities and/or third party products and services and providing your personal information to other WarnerMedia Entities and/or third parties, so that they can send you marketing information in relation to their products and services.

Your separate consent is required to use or transfer your personal information to the parties above for direct marketing purpose. You can withdraw your consent at any time.

If you do not consent to provide your personal information for direct marketing purposes, you will not receive marketing information in relation to our own, other WarnerMedia Entities and/or third party products and services.

3.           Your Rights

In addition to the rights set out in Section 10 of the privacy policy, you may have the rights in certain circumstances under Taiwan’s Personal Data Protection Act to require us to:

            provide a copy of your personal information;

            cease the collection, processing or use of your personal information; and

            delete any personal information.

If you are not satisfied with our use of your personal information or our response to any exercise of these rights, please contact the Data Protection Officer according to Section 12 of the privacy policy.


 

Appendix 13 – United States of America

 

This United States Appendix applies if you are based in the United States during your interaction with us.

1.          Children’s personal information  

 

On most digital services, we do not knowingly collect information from children. On online services, we may ask the user to provide us with the user's age information. If the person indicates that he or she is under 13 years old, as permitted by law we will (i) collect no or limited personal information (e.g. persistent identifier and/or email address only) from that individual, (ii) inform the child that a parent's verifiable consent is required, and/or (iii) collect the email address of the user's parent in addition to the user's email address. We use the parent's email address to seek the parent's verifiable consent or notify the parent of his/her child's online activities and enable the parent to unsubscribe his/her child from a newsletter or other similar activity. Once a parent provides consent, we may use any information from the child consistent with the rest of this privacy policy and/or the terms of the consent provided by the parent. If a user is under 13, we will not condition his/her participation in an online activity on the disclosure of more personal information than is reasonably necessary to participate in the activity. If you would like to review any personal information that we have collected online from your child, have this personal information deleted from our active servers, and/or request that there be no further collection or use of your child's personal information, or if you have questions about these information practices, you may contact us at WMPrivacy@warnermediagroup.com, or at WarnerMedia Privacy Office, 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522.

 

2.        Do-Not-Track Signal

 

We do not currently take actions to respond to Do-Not-Track signals and similar signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

 

3.        Nevada

 

We don't sell personal information  as defined by Nevada law.

 

4.       California Privacy Rights and Disclosures

 

This California Privacy Rights and Disclosure section addresses legal obligations and rights laid out in the California Consumer Privacy Act, or CCPA.  These obligations and rights apply to businesses doing business in California and to California residents and information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households (“California Information”).

 

California Information We Collected

 

In the year before the date this privacy policy was issued, on some digital services we may have collected the following categories of California Information:

 

·      Address and other identifiers – such as name, postal address, zip code, email address, account name, passport number, or other similar identifiers

·      Unique and online identifiers – such as IP address, device IDs, or other similar identifiers

·      Commercial information – such as products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

·      Internet, gaming or other electronic network activity information – such as browsing history, search history and information regarding an individual’s interaction with an internet website, application, or advertisement

·      Professional or educational Information

·      Video footage (e.g., CCTV); Audio recordings; Photographs; Calendar information

·      Location information – (e.g. if you access our digital services on your mobile device we may collect Information about your device’s precise location.)

·      In game or online viewing activities (e.g., videos viewed, pages viewed)

·      Inferences drawn from California Information, such as individual profiles, preferences, characteristics, behaviors.

 

We may have collected these categories of California Information for the following purposes:

 

·      Performing services on behalf of the business, such as customer service, processing or fulfilling orders, providing content recommendations, and processing payments

·      Auditing customer transactions

·      Fraud and crime prevention

·      Debugging errors in systems

·      Marketing and advertising

·      Internal research, analytics and development – e.g., user-preference analytics

·      Developing, maintaining, provisioning or upgrading networks, products, services, or devices.

 

We may have obtained California Information from a variety of sources, including:

·      Directly from you, including technical and usage information when you use our digital services

·      Linked sites, such as third-party platform

·      WarnerMedia Group or AT&T affiliates

·      Our joint-ventures and promotional and strategic partners

·      Information suppliers

·      Distributors and other vendors

·      Marketing mailing lists

·      Other users submitting California Information about you, such as to invite you to participate in an offering, make recommendations, or share content

·      Publicly available sources.

 

California Information We Shared:

 

In the year before the date this privacy policy was issued, for some digital services we may have shared these categories of California Information for operational purposes with service providers, like processing your bill:

 

·      Address and other identifiers – such as name, postal address, email address, account name, passport number, or other similar identifiers

·      Unique and online identifiers – IP address, device IDs, or other similar identifiers

·      Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

·      Internet, gaming or other electronic network activity information – such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement

·      Professional or educational Information

·      Video footage (e.g., CCTV); Audio recordings; Photographs; Calendar information

·      Location information – (e.g. if you access our digital services on your mobile device we may collect Information about your device’s precise location.)

·      In game or online viewing activities (e.g., videos viewed, pages viewed)

·      Inferences drawn from California Information, such as individual preferences, characteristics, behaviors.

The California Consumer Privacy Act defines ‘sale’ very broadly. It includes the sharing of California Information in exchange for anything of value.  According to this broad definition, in the year before the date this privacy policy was issued, on some digital services we may have sold the following categories of California Information:

·      Address and other identifiers – such as name, postal address, email address, account name, passport number, or other similar identifiers

·      Unique and online identifiers – IP address, device IDs, or other similar identifiers

·      Commercial information – such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

·      Internet, gaming or other electronic network activity information – such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement

·      Location information - (e.g. if you access our  digital services on your mobile device we may collect Information about your device’s precise location.)

·      Inferences drawn from California Information, such as individual profiles, preferences, characteristics, behaviors.

 

Your California Privacy Rights to Request Disclosure of Information We Collect and Share About You

 

If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to California Information.  In particular, you can request the following:

·      The categories and specific pieces of your California Information that we’ve collected

·      The categories of sources from which we collected California Information

·      The business or commercial purposes for which we collected or sold California Information

·      The categories of third parties with which we shared California Information.

 

You can submit a request to us for the following additional information:

·      The categories of third parties to which we’ve sold California Information, and the category or categories of California Information sold to each.

·      The categories of California Information that we’ve shared with service providers, like processing your bill.

 

To exercise your CCPA rights with respect to this information, either visit here or contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988). These requests for disclosure are generally free.  

 

In addition to the CCPA, if you are a California resident, California Civil Code Section 1798.83 permits you to request information about our practices related to the disclosure of your personal information by certain members of  WarnerMedia Group to certain third parties for their direct marketing purposes. You may be able to opt-out of our sharing of your personal information with unaffiliated third parties for the third parties’ direct marketing purposes in certain circumstances. Please send your request (along with your full name, email address, postal address, and the subject line labeled “Your California Privacy Rights”) by email at WMPrivacy@warnermediagroup.com.

 

Your Right to Request The Deletion of California Information

 

Upon your request, we will delete the California Information we have collected about you, except for situations when that information is necessary for us to: provide you with a product or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; comply with or exercise rights provided by the law; or use the information internally in ways that are compatible with the context in which you provided the information to us, or that are reasonably aligned with your expectations based on your relationship with us.

 

To exercise your right to request the deletion of your California Information, either visit here or contact us toll free at 833-WM-PRVCY (833-967-7829) or TTY: 833-PRVCY-TT (833-778-2988). These requests are generally free.  

 

Your Right to Ask Us Not To Sell Your California Information

 

You can always tell us not to sell your California Information by visiting here.

 

Once we receive and process your request, we will not sell your California Information unless you later allow us to do so.

 

Our Support for the Exercise of Your Data Rights

 

We are committed to providing you control over your California Information.  If you exercise any of these rights explained in this section of the privacy policy, we will not disadvantage you.  You will not be denied or charged different prices or rates for goods or services or provided a different level or quality of goods or services.

 

Consumers Under 16 Years Old

 

CCPA has specific rules regarding the use of California Information from consumers under 16 years of age.  In particular, consistent with the CCPA, if we knowingly collect the California Information of a consumer under the age of 16, we will not sell the information unless we receive affirmative permission to do so.  If the consumer is between the ages of 13 and 16 years of age, the consumer may provide that permission; if the consumer is under the age of 13, the consumer’s parent must provide the permission.

 

If you would like further information on how we handle California Information from consumers under the age of 16 years of age, or if you have questions about these information practices, you may contact us here [wmprivacy@warnermediagroup.com], or at WarnerMedia Privacy Office, 4000 Warner Blvd., Bldg. 160, Burbank, CA 91522.

 

 


 

Appendix 14 – Vietnam

This Vietnam Appendix applies if you are based in the Vietnam during your interaction with us.

 

1.             Legal bases for processing personal information

 

Vietnam’s data protection laws allow data controllers to process personal information only when the processing is permitted by specific “legal bases” set out in law. In complying with our obligations under Vietnam’s data protection law, we are required to identify the “legal bases” on which we rely to do processing of personal information that means the performance of one or some operations of collecting, editing, utilizing, storing, providing, sharing or spreading personal information in cyberspace for commercial purpose.

 

In Table 1 below, we have linked each purpose mentioned in Section 5 of this privacy policy to the relevant “legal bases”. For more details on each of the “legal bases”, please see Table 2.

 

Table 1:

 

Purpose of data processing

Legal bases

To operate and provide the digital services

-      contract performance

-      legitimate interests (to allow us to perform our obligations and provide online services to you, including pricing and calculating charges for use of digital services)

For marketing purposes

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

To administer surveys, promotions or competitions

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

For analytics and profiling

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

To provide customer support and communicate with you

-      contract performance

-      legal obligation

-      legitimate interests (to allow us to correspond with you in connection with our services)

To improve the digital services

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

For compliance with applicable laws and regulations 

-      legal obligation

-      legitimate interests (to cooperate with law enforcement and regulatory authorities where the competent State administrative authority so requests in accordance with law)

For legal purposes

-      contract performance

-      legal obligation (including implementing written mutual agreements with service providers regarding the provision of personal information)

-      legitimate interests (to allow us to guard against fraud and other illegal activity)

To re-organise or make changes to our business

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

To build and manage business relationships

-      consent (which can be withdrawn at any time), except for personal information that has been publicized on E-commerce websites

 

 

Table 2:

These are the principal legal bases that justify our processing of your personal information:

Consent: we may ask for your consent to process your information at the time you provide this information to us.  Where we rely on this basis, you have the right to withdraw your consent at any time by contacting us according to Section 12 of the privacy policy). If you withdraw your consent, we may be unable to provide a service that requires the use of such information.

Contract performance: where your information is necessary to enter into or perform our contract with you.

Legal obligation: where we need to use your information to comply with our legal obligations such as those relating to fraud, anti-bribery and corruption and anti-money-laundering, complying with requests from government bodies or courts, or responding to litigation.

Legitimate interests: where we use your information to achieve a legitimate interest, i.e. to allow us  to perform our obligations and provide online services to you.

 

 

 

2.           Export outside Vietnam

 

From time to time we may need to allow our staff or service providers, who may be located outside Vietnam, access to your personal information. We may also make other disclosures of your personal information overseas, for example if we receive a legal or regulatory request from a foreign law enforcement body. 

 

We will always take appropriate steps to ensure that any international transfer of personal information is carefully managed to protect your rights and interests.

 

We will only transfer your personal information to jurisdictions or oversea entities which are agreed in your given consent to us.

 

3.           Retention period

 

We will retain your personal information for as long as is reasonably necessary for the purposes listed in Section 5 of the privacy policy. We may delete or de-identify your personal information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. We may retain your personal information for longer periods of time in circumstances where we are required to do so in accordance with applicable laws and regulations or an authorized authority’s decision.

 

4.          Your rights

 

In addition to the rights set out in Section 10 of the privacy policy, you may have the rights in certain circumstances under the laws of Vietnam to require us to stop providing your personal information to a third party.

 

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g.  the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) or technical reasons.  If you exercise any of these rights we will check your entitlement and respond in most cases in timely manner.

 

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COMMUNITY RULES

 

We believe in creating a safe, friendly environment for all users of our digital services and children and their parents and caregivers with the skills to create positive, healthy online experiences. Before you set your child free to roam our digital services it’s important to guide them on how to have a safe experience online and in particular, how to participate in a positive way on our online chat forums.  Familiarize yourself with the digital services your child uses most frequently and to customize the safety and privacy settings. To find out more clicking the link to the “Preference Centre” at the bottom of each page. To understand the consequences of non-compliance with our rules, please go here.

Personal Information -Keep it Secret

·      Remind your child to never share any of their personal information online, even with friends. That includes passwords and telling people where they live or how old they are. You’re not allowed to share other people’s personal information other than their display names. Sharing someone’s real-world name or location is not allowed. See an issue? Report it.

 

Bullying -Keep it friendly

·      Teach your child how to deal with online issues. Encourage them to talk to you if they see something that makes them uncomfortable. Reassure them that they're not tattling, but rather helping someone who's having a hard time. It feels great to be a positive person, and your child will find that when they're nice to others this is returned in kind. When everyone's nice, everyone has a fun time! Respect other people - when chatting, playing or creating. Communicating in a way that is mean, predatory, threatening, lewd, derogatory, invasive of privacy, or abusive is against our rules.

 

Impersonation – Be True to You

·      Don’t impersonate other users, celebrities, government officials, employees, or anyone else. Pretending to be someone else in order to deceive or defraud others is not okay.

·      Teach your child how to deal with online issues. Show them how to report and mute others. Encourage them to talk to you if they see something that makes them uncomfortable. Reassure them that they're not tattling, but rather helping someone who's having a hard time.

 

Illegal Activities – Keep to the Law

·      Respect local laws and don’t participate in or encourage illegal or dangerous activities, including gambling, drug use, phishing, etc. Threats of harm to yourself or others are taken seriously—don’t make them, especially as a joke.

 

Inappropriate Content

·      We don’t allow content involving or promoting illegal activities, including fraud, hacking and unauthorised or pirated content. Don’t share or use content you didn’t create or have permission from the owner to use.  Hateful content that that demeans or promotes intolerance of individuals or groups is not allowed.

 

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WARNER MEDIA APAC TERMS OF USE

Date Updated: July 2020

Please read these terms of use (“Terms” including any future amendments) before using this digital service or completing the registration process for such use, as these Terms affect your legal rights and obligations.

By using the sites, applications and/or any experiences, products or services associated with such sites and applications (each a “Digital Service”) owned and/or operated by Turner Broadcasting Systems Asia Pacific Inc. ("Warner Media", "we" or "us"), you signify your agreement with these Terms. We retain the right at any time to deny or suspend access to all or part of any Digital Service to anyone who we believe has violated any of these Terms.

Use of a Digital Service by visitors ("Visitors"), or by those who create a registered account ("Subscribers") to subscribe either to a Digital Service for which no fee applies (“Free Digital Service”) or to a Digital Service for which a fee applies (a “Subscription Digital Service”) provided by Warner Media or its authorized third party platform providers such as iTunes, Google Play, Apple TV, Amazon Prime, your social media service providers, your local pay television operator, multichannel video programme distributors, telecommunications service providers or broadband service providers ("Third Party Platform Provider"), or by any person using your registered account (collectively, "you") is provided subject to these Terms. These Terms also apply to any interactive features or downloads that are, or may be, available through a Digital Service or that interact with a Digital Service and include these Terms. By using a Digital Service, you also consent to our handling of your personal information consistent with our Privacy Policy, which can be found here.

Certain aspects of the Digital Service may be subject to additional terms and conditions, which may include, among other things, specific promotion rules, particular age requirements, codes of conduct, sweepstakes rules, contest and competition rules, and payment or subscription terms (collectively, “Additional Terms”). When Additional Terms are made available in connection with any aspect of a Digital Service, those Additional Terms also apply to your use of that aspect of the Digital Service and control in the event of a conflict with these Terms.

These Terms, any Additional Terms and the Privacy Policy (together, the “Agreement”) govern your use of the Digital Service. We may modify, alter or update this Agreement at any time, in our sole discretion, and each such modification, alteration or update will be effective upon posting on the Digital Service and apply to future use of the Digital Service. The date on which these Terms were last updated can be found at the top of this page. Warner Media will provide notice of any material modifications to this Agreement. Modifications will not apply retrospectively. Your continued use of the Digital Service following any modification, alteration or update of this Agreement constitutes your acceptance of and agreement to be bound by the Agreement as modified, altered or updated. If you do not agree to be bound by this Agreement and to abide by all applicable laws, rules and regulations (“Applicable Law”), you must discontinue your use of the Digital Service immediately.

 

1. Eligibility, Registration Account and Subscription.

1.1 To be eligible to use a Digital Service, you may need to meet one or more the following criteria ("Eligibility Criteria"):

(a)      in the case of a Subscription Digital Service, you must have reached the age of 18 or the age of legal majority in your country of residence;

(b)     where required, you must have a registered account with WarnerMedia and/or a Third Party Platform Provider for a Digital Service (“Registered Account”);

(c)      where required, you must have activated and authenticated your subscription to the Digital Service through a Third Party Platform Provider; and

(d)     in the case of subscription to a Free Digital Service and you are a child (“Child / Children”) at the time of registration, consent of a parent or guardian to the subscription is required;

1.2   To access a Subscription Digital Service, you may register for a subscription in one of two ways: (i) directly with Warner Media through the applicable Digital Service; or (ii) through an authorized Third Party Platform Provider of that Digital Service. Your subscription together with your Registered Account enables access to the Subscription Digital Service. Third Party Platform Providers may require you to set up a separate account with them to access a Subscription Digital Service.

1.3   When you create a Registered Account for a Digital Service through Warner Media directly, you will be required to provide information including a valid email address and a password ("Required Information"). In order to obtain a Subscription Digital Service through Warner Media, you must provide a current and valid method of payment, such as a credit card or debit card, Paypal account or other methods authorized by Warner Media and related information such as name, address, credit card number, expiration date and security code (each, together, a "Payment Method"). You are responsible for all charges incurred in connection with your subscription. It is a condition of use of the Digital Service that all the details you provide, including the Required Information and Payment Method, will be correct, current, and complete and will not violate any law. If Warner Media or a Third Party Platform Provider believes the details are not correct, current or complete, do not meet the Eligibility Criteria or that you have otherwise violated this Agreement or any law, we each have the right at our sole discretion to suspend, terminate or refuse you access to the Digital Service, your Registered Account and/or any resources.

1.4  When you create a Registered Account for a Digital Service through a Third Party Platform Provider you will be asked by the Third Party Platform Provider to provide a current and valid Payment Method. Your Payment Method provided to the Third Party Platform Provider will be processed by such Third Party Platform Provider and not through the Digital Service or by Warner Media. Any enquiries related to payments through your Third Party Platform Provider should be directed to your Third Party Platform Provider directly. You are responsible for all charges incurred in connection with your subscription.

1.5   You are responsible for all activity occurring under your Registered Account, including maintaining the confidentiality of your email address and password, and you agree that any authorized user will not permit the disclosure of both your email address and password to any person. You agree that you will immediately notify Warner Media of any unauthorized use of your email and password by contacting us here. Warner Media and its Third Party Platform Providers shall not be liable for any loss or damage arising from your misuse of your Registered Account or failure to comply with the registration requirements.

1.6   You expressly acknowledge that we are relying on the information you have provided to us and warrant that this information is true and accurate. By beginning a free trial or subscribing to a Digital Service, you represent and warrant that the information you provide in connection with your Registered Account is complete and accurate, and that you have legal capacity to enter into this Agreement (i.e., that you are at least eighteen (18) years old or of sufficient age to be considered an adult in your country of residence and possess sufficient capacity or are otherwise entitled to be legally bound in contract in accordance with these Terms).

1.7   If you are a Child at the time of your registration for access to a Free Digital Service:

(a)  You will be required to provide the email address of your parent(s)/legal guardian(s)). We will send them an email to notify them of your registration on the Digital Service, and your parent(s)/legal guardian(s) will be required to confirm: (i) their acknowledgment and approval (or disapproval) of your participation in all elements and functions within the Digital Service; and (ii) subject to such functionality becoming available on the Digital Service, any products or elements within the Digital Service which you shall not be permitted to access without their further express approval by visiting the Parent/Guardian control panel (if available); and (iii) their agreement to these Terms of Use. On receipt of your parent(s)' or legal guardian(s)' approval of your registration on the Digital Service and, if necessary, the activation of your account on the Digital Service, we will allow you access to the products, elements and functions within the Digital Service.

(b)  If functionality permitting your parent(s) or legal guardian(s) to approve or disapprove your participation in, or access to, certain (but not all) elements on the Digital Service is implemented by us in connection with the Digital Service, on receipt of the appropriate communication from your parent(s) or legal guardian(s) we will activate those elements within the Digital Service which your parent(s) or legal guardian(s) have approved for your access from time to time. We will also de-activate your access to any elements within the Digital Service on receipt of any request or instruction from your parent(s) or legal guardian(s) to do so from time to time.

1.8  You acknowledge and agree that we will provide you with the Digital Service (subject to all Eligibility Criteria and the conditions in paragraph 1.3 above being met) and that you will be responsible for all equipment necessary for you to access the Internet and all telephone or other connection and service fees associated with such access.

1.9   Registration and use of a Digital Service as a Subscriber with a Registered Account constitutes consent to receiving electronic communications from Warner Media and relevant Third Party Platform Providers regarding your Registered Account. You agree that any such communications from either Warner Media or Third Party Platform Providers will satisfy any legal requirements, such as that notice be provided to you in writing. If required by law, we will obtain your consent to send you promotional messages, offers, surveys and requests electronically. For more information as to how we communicate with you, please review our Privacy Policy. If you no longer want to receive non-transactional communications, you may unsubscribe at any time using the link at the bottom of the electronic communication. Please note that requests to unsubscribe may not take effect immediately, and there could be a delay before your request becomes effective.

 

2. Personal Non-Commercial Use by Users.

2.1   A Digital Service, and all Content (defined below) on that Digital Service, is for the personal use of individual Internet users and may not be transferred, assigned or used in connection with any commercial or illegal endeavours. Organisations, companies and/or businesses may not become Subscribers and may not use a Digital Service for any purpose. You acknowledge that these Terms are supported by reasonable and valuable consideration, the receipt and adequacy of which you acknowledge. You also acknowledge that such consideration includes your enjoyment and use of the Digital Service and all features and activities available on the Digital Service; your receipt of data, materials and information available at or through the Digital Service; and the possibility of our review, use or display of User Content (as defined below in section 6).

2.2 Warner Media grants Visitors a limited, revocable, non-exclusive, non-sublicensable, non-transferable licence to access and use a Digital Service solely as permitted by the features and functionality of that Digital Service on your personal Internet-connected devices solely as provided in this Agreement and for the Visitors’ personal use. Warner Media grants Subscribers a limited, revocable, non-exclusive, non-sublicensable, non-transferable, royalty-free licence to access, use, and privately display the Digital Service on the Subscriber’s personal Internet-connected devices, solely as permitted by the features and functionality of that Digital Service and solely as provided in this Agreement for the Subscriber’s personal use and only as long as the Subscriber continues to meet all of the Eligibility Criteria and is not otherwise in breach of this Agreement. The licence granted to Subscribers will enable Subscribers to view, preview, select, stream and access video, audio, graphics, photos, text, special features and/or messages ("Content") via a Digital Service in accordance with the terms of this Agreement during the timeframe in which each Subscriber’s account is active and for the duration of the access window for each individual Content item. Any unauthorized copy of a Digital Service, Content, underlying software or any portion of them will constitute a violation of copyright and any other applicable rights. Violation of this Agreement in any manner automatically terminates the licence granted to a Subscriber and obligates that Subscriber to cease all use of the applicable Digital Service.

 

3. Payment and Billing.

3.1   Certain aspects of a Digital Service may require payments. In the event you purchase a Virtual Item (defined in section 4 below), you agree to pay Warner Media or the Third Party Platform Provider (as applicable) the price and any applicable taxes and service fees.

3.2  In the event you purchase a subscription to a Subscription Digital Service (a “Subscription”), a subscription fee and any applicable taxes and service fees on a designated cycle for that Digital Service are payable (collectively, the "Subscription Fee"). With the exclusion of a free trial subscription to a Digital Service (as described below) the first Subscription Fee will be charged to your Payment Method on the date Warner Media or the Third Party Platform Provider confirms your Subscription. Thereafter, the Subscription Fee will be charged to your Payment Method by Warner Media or your Third Party Platform Provider on a recurring basis in accordance with your designated cycle. The Subscription Fee will be billed at the time you establish your Subscription and on an ongoing, regular basis unless you cancel your Subscription. Please note that billing cycles may vary. Note that the timing of your billing may change (i.e. in the event of a problem with your Payment Method, such as an expired credit card). Warner Media and Third Party Platform Provider reserve the right to change the price for a Subscription to a Digital Service in their sole discretion and will seek your agreement to any price changes prior to a bill at the new price being issued to you, in accordance with the law.

3.3  As a Subscriber, you may update your Payment Method at any time by accessing your account with Warner Media or your Third Party Platform Provider. If at any time Warner Media or the Third Party Platform Provider is unable to charge your Payment Method for the Subscription Fee due to insufficient funds, expired or invalid account details or otherwise, you remain responsible for the cost of such Subscription Fee. A change in your Payment Method may result in changes to your prior billing cycle. It is your responsibility to update and maintain the Payment Method associated with your Subscription Fee. In the event your Payment Method is unable to cover the Subscription Fee, each of Third Party Platform Provider and Warner Media reserve the right to suspend your respective accounts and access to any Digital Service, until such time as the Payment Method has been updated to permit the Third Party Platform Provider or Warner Media (as applicable) to charge the Subscription Fee.

3.4  As a Subscriber, you may cancel your Subscription. If you subscribe directly with Warner Media, you will need to cancel your Subscription through Warner Media in accordance with Warner Media’s applicable cancellation policy. If you obtained your Subscription through a Third Party Platform Provider, you will need to cancel your Subscription directly with such Third Party Platform Provider in accordance with that Third Party Platform Provider’s applicable cancellation policy.

3.5  YOU HAVE NO RIGHT TO A REFUND, AND IT IS WARNER MEDIA’S POLICY NOT TO PROVIDE REFUNDS FOR ANY SUBSCRIPTION, OR TO PROVIDE CREDIT, OR PRORATED BILLING FOR SUBSCRIPTIONS THAT ARE CANCELLED MID-MONTH. FOR SUBSCRIPTIONS THROUGH A THIRD PARTY PLATFORM PROVIDER, OTHER TERMS MAY APPLY; PLEASE REVIEW THEIR POLICY ON REFUNDS. Warner Media and each Third Party Platform Provider reserve the right to offer refunds, discounts or other consideration in select circumstances at their sole discretion. Please note that each circumstance is unique and election to make such an offer in one instance does not create the obligation to do so in another.

3.6 A Digital Service may be made available to Subscribers on a free trial basis for a limited time ("Trial Subscription"). The specific duration of the Trial Subscription will be specified in the applicable offer at sign-up. These Terms apply to any Trial Subscription, unless otherwise specified. At the time of signing up for a Trial Subscription, as a Subscriber you must provide Warner Media or the Third Party Platform Provider with a valid Payment Method in order to use the Digital Service during the Trial Subscription period. Your Payment Method will not be charged by Warner Media or the Third Party Platform Provider during the Trial Subscription period. UNLESS YOU HAVE CANCELLED DURING THE TRIAL SUBSCRIPTION, UPON THE EXPIRATION OF THE TRIAL SUBSCRIPTION, THE SUBSCRIPTION FEE FOR THE APPLICABLE DIGITAL SERVICE MAY BE AUTOMATICALLY CHARGED TO YOUR PAYMENT METHOD. Requirements for a special promotion will be stated at the time each offer is presented. As a condition of these Terms, you agree not to register multiple times for the same promotional offer using multiple names, addresses, email addresses or other means. Any such action shall constitute a violation of these Terms and may result in the termination of your Registered Account.

3.7  For enquires related to a Digital Service, or your Subscription through Warner Media (including Subscription Fee and Payment Method), please contact Warner Media Customer Support using our form.

3.7  For any Digital Service matters related to your Subscription through a Third Party Platform Provider (including Subscription Fee and Payment Method) or other matters relating to billing through your Third Party Platform Provider, please contact your Third Party Platform Provider directly.

3.8 We take security seriously. We have imposed reasonable security measures to ensure the protection of our Subscribers. If you have reason to believe that your Registered Account credentials have been compromised or misappropriated in some way, you should contact us immediately here.

 

4. Virtual Items

4.1   A Digital Service may feature fictional credits, items, rewards, points, currency, or the like (collectively, “Virtual Items”). The Virtual Items may be used exclusively within the Digital Service. You receive only a limited, personal, non-transferable, non-exclusive, non-sublicensable, non-assignable, and fully revocable licence to use the Virtual Items in connection with the Digital Service and as governed by these Terms. You have no right, title, interest, or ownership in or to any Virtual Items. Virtual Items have no monetary value and are not redeemable for any sum of money. You will receive no compensation for any Virtual Items that are deleted, modified, or to which you lose access if your Registered Account is terminated, suspended, or otherwise limited. Warner Media has the absolute right to manage, regulate, control, modify, or eliminate Virtual Items as we see fit in our sole discretion, and Warner Media will have no liability to you or anyone else for the exercise of such rights. For example, Virtual Items may be immediately lost, deleted from your Registered Account, or otherwise forfeited if your account is terminated or closed for any reason or when Warner Media discontinues, modifies, or updates an applicable aspect of the Digital Service (for example, discontinuing a game featuring Virtual Items).

4.2  By indicating your desire to purchase a licence to any Virtual Items through a Digital Service, including by clicking or tapping the relevant purchase button, you confirm that you want said items credited to your Registered Account.

4.3  Any unauthorized transferring, trading, selling or exchanging of any Virtual Items, including to other users of Digital Service, is strictly prohibited. Warner Media may take such action as it deems appropriate in response, including deletion of the Virtual Items or termination or suspension of any Registered Account involved. You acknowledge and agree that Warner Media will have no liability for the use or loss of Virtual Items for any reason, including due to any unauthorized third-party activity, such as hacking, phishing, password mining, social engineering, or any other unauthorized activity. Warner Media may replace such lost Virtual Items under certain circumstances, in our sole discretion and on a case-by-case basis, without incurring any obligation or liability. If Warner Media revokes your licence to any Virtual Items, Warner Media will not have any liability to you for any time or money spent by you on Virtual Items, any Virtual Items associated with your Registered Account, or for any other reason whatsoever.

 

5. Digital Service Updates and Software

At various times, Warner Media may choose to make available updates, bug fixes, or other changes or enhancements to a Digital Service ("Digital Service Updates"). Digital Service Updates may be: (i) automatic, such as in connection with general website changes and additional features or updates to data required by the Digital Service; (ii) at your election, in which instance as a Subscriber you will receive information and instructions for how to authorize optional Digital Service Updates; and (iii) mandatory, in which case as a Subscriber you will be required to consent to the Digital Service Update or install or upgrade a third-party plug-in if you wish to maintain continued access to the Digital Service. Please note that the Digital Service may be unavailable during a Digital Service Update.

 

6. Ownership of Content and Material on Digital Services

6.1   The Digital Services and Content are protected by copyrights, trademarks, service marks, or other intellectual property rights that are owned by Warner Media or it’s licensors.

6.2 Each Digital Service contains material, including images, illustrations, audio clips, and video clips, which is derived from material supplied by WarnerMedia, LLC or Warner Media’s other affiliated entities (collectively, "Warner Media Group") or by other parties that have licensed their material to Warner Media Group and is protected by international copyright and trademark laws. You must not, and must not assist any other person to, copy, reproduce, republish, upload, post, transmit or distribute in any way, including by e-mail or other electronic means and whether directly or indirectly, decompile, reverse engineer or disassemble any of the material on a Digital Service including the characters, logos, graphics, illustrations, text, images, audio, video and software, including images or files incorporated in or generated by the software or data accompanying such software ("Material"), unless the Material is in the public domain or you have obtained written permission and maintain all legal notices intact or as provided by Warner Media Group. Unless you obtain the prior written consent of the owner, modification or use of all or part of the Material, including use of the Material on any other website or networked computer environment, or for any purpose other than personal, non-commercial use, is a violation of the copyrights, trademarks and other proprietary rights of the Material's owner(s), and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this section. You expressly understand that you may not reverse engineer, disassemble or decompile or attempt to reverse engineer or derive code from any information accessible through a Digital Service (including data packets transmitted to and from a Digital Service over the Internet), or analyse, decipher, "sniff", derive code from, or attempt to analyse, decipher, "sniff" or derive code from, any packet stream transmitted to or from a Digital Service, whether encrypted or not, or permit any third party to do so.

6.3 Any authorization to copy Material granted by Warner Media in any part of a Digital Service for any reason is restricted to viewing a single copy for non-commercial, personal, entertainment use only, unless otherwise specified, and is subject to your keeping intact all copyright, trademark, and other proprietary notices.

6.4 Except as expressly provided in these Terms, Warner Media does not grant you any other express or implied right or licence in or to a Digital Service or its Content or Material and all right, title, and interest that Warner Media has in the Digital Services and Content are retained by Warner Media, including the right to modify, discontinue, or temporarily suspend any or all of the Digital Service at any time, with or without notice. No aspect of a Digital Service constitutes legal, financial, medical, or other category of professional advice.

 

7. Third Party Platforms

7.1   A Digital Service may link to, integrate with, or incorporate third party content, sites or services, provided by Third Party Platform Providers (collectively, “Third Party Platforms”). Warner Media does not endorse and is not responsible for Third Party Platforms, whether in terms of their correctness, accuracy, validity, propriety, reliability, legality, security, or otherwise, and Warner Media disclaims all liability in connection with them. References to Third Party Platforms do not imply endorsement of any Third Party Platforms by Warner Media or any association with its operators.  When you access Third Party Platforms, you do so at your own risk.

7.2 Your dealings with Third Party Platforms are solely between you and the applicable Third Party Platforms. Please review the terms of use and user agreements of your Third Party Platform Provider to confirm your compliance to those terms of use.

7.3  These Terms constitute an agreement between you and Warner Media, and not between you and any Third Party Platform Providers. Unless otherwise specified, Third Party Platform Providers will have no obligation to provide maintenance and support services or respond to product claims regarding a Digital Service. Third Party Platform Providers shall not be responsible for any product or intellectual property claims associated with a Digital Service.

7.4  For iOS Subscribers, accessing a Digital Service via iOS products must be in accordance with the App Store terms in addition to these Terms. For Android Subscribers, accessing a Digital Service via Android products must be in accordance with the Google Play Store terms in addition to these Terms. You acknowledge and agree that Apple, Inc. ("Apple"), Google LLC (“Google”) and any subsidiaries of Apple and Google, are third party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple and/or Google will have the right (and be deemed to have accepted the right) to enforce these Terms as a third party beneficiary.

 

8. User content

8.1   From time to time, certain aspects of a Digital Service may invite or otherwise allow you to submit or post a variety of content to that Digital Service, such as text (including comments and reviews), images, videos, music, and other information, either directly to the Digital Service or through a Third Party Platform (collectively, “User Content”). Your User Content remains your own, unless as otherwise may be provided in Additional Terms. Please be aware, however, that User Content is not confidential and may be accessible by other users and the public. Moreover, by submitting or posting User Content to a Digital Service (either directly or through a Third Party Platform) you grant Warner Media a royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, assignable, unrestricted, worldwide license to use the User Content, together with all consents or waivers including a publicity rights waiver and a waiver of moral rights (if any) in favour of Warner Media which shall allow Warner Media to reproduce, distribute, publicly perform, publicly display, transmit, communicate to the public, modify and make derivative works of the User Content by any means and in all media formats and channels now known or later devised in perpetuity, and to advertise and promote such use, without further notice to, or permission from, you or any other person, and without compensation or reference to you or any other person.

8.2  Please retain copies of all User Content as Warner Media is under no obligation to store or return any User Content to you. Your submission of User Content will not be subject to any obligation of confidentiality, attribution, or otherwise. You are solely responsible for your User Content. Warner Media only acts as a passive conduit for User Content, and will not be liable for any use, disclosure, or exposure of any User Content, including possibly objectionable or offensive User Content, to you, any other user, or any third party. Warner Media is under no obligation to monitor User Content or use of a Digital Service. However, Warner Media has the right to monitor or moderate User Content, in our sole discretion, and to enforce our or a third party’s intellectual property rights in any User Content. Warner Media reserves the right to discard or remove User Content from a Digital Service in its sole discretion and without any liability whatsoever.

8.3  In particular, Warner Media may from time to time host bulletin boards, chat rooms, forums or other public posting areas ("Forums"). User Content expressed in the Forums are not necessarily those of us, Warner Media Group or any affiliated or related entities or content providers. Warner Media makes no representations or warranties regarding User Content that appear in the Forums and does not endorse or guarantee the accuracy of any User Content.

8.4 You are solely responsible for your interactions with other users. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Forums, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Warner Media shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such advertisers on the Forums.

8.5  It is possible that other users (including unauthorised users or "hackers") may post or transmit offensive or obscene materials on the Forums and that you may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about you due to your use of the Forums, and that the recipient may use such information to harass or injure you. Warner Media does not approve of such unauthorised uses but by using the Forums you acknowledge and agree that Warner Media is not responsible for the use of any personal information that you publicly disclose or share with others on the Forums. Please carefully select the type of information that you publicly disclose or share with others on the Forums.

8.6  You represent and warrant the following as to your User Content:

A.      You have obtained the written consent of every identifiable individual featured in your User Content (or, in the case of Children, consent of their parent or legal guardian) to use that person’s name, voice, and/or likeness (as applicable) in connection with the Digital Service and pursuant to these Terms.

B.      Your User Content does not infringe, violate, or misappropriate any third-party intellectual property rights, including copyrights, trade secrets, or trademarks.

C.      Your User Content, as used in connection with the Digital Service, will not violate any applicable laws or regulations or infringe or violate any rights of a third party, including third-party publicity or privacy rights.

D.      Warner Media may exercise the rights to your User Content granted under these Terms without any liability, including for payment of royalties, residuals, guild fees, or the like, to you or any third party.

 

9. Code of Conduct

9.1   You agree that you will not use a Digital Service to upload, post, or otherwise distribute any User Content that:

A.      constitutes or promotes illegal activity;

B.      is infringing, libelous, defamatory, abusive, harassing, or threatening;

C.      contains any obscene, pornographic, racist, or otherwise offensive material;

D.      exploits or harms Children, directly or indirectly, including by exposing them to inappropriate material or asking them for any personal information;

E.       promotes any commercial activity, including promoting goods or services or soliciting donations, except as may be specifically authorized by these Terms and applicable Additional Terms;

F.       is subject to confidentiality or non-disclosure obligations;

G.      includes any visible logos or trademarks that belong to third parties;

H.      disguises its source or origin, or misrepresents its author, by modifying metadata or other identifiers; or

I.           links to any third-party sites or services that would violate the standards contained in this list.

9.2  In using a Digital Service you also agree not to:

A.      violate our “Community Standards

B.      attempt to interfere with the operation of the Digital Service in any way;

C.      copy, reproduce, distribute, transfer, sell, license, publish, enter into a database, display, perform publicly, modify, create derivative works of, upload, edit, post, link to, frame, transmit, rent, lease, lend or sublicense, scrape, crawl, or in any way exploit any part of the Digital Service except: (a) as authorized under these Terms; or (b) in the case of public search engines which are granted a revocable right to crawl publicly accessible portions of the Digital Service in compliance with instructions posted on applicable “robots.txt” files and without circumventing any technical barriers, for the sole purpose of creating public searchable indexes, but not caches or archives;

D.      use any viruses, worms, bug exploits, or similar data-gathering and extraction tools on the Digital Service, or frame any portion of the Digital Service, or attempt to tamper, hack, corrupt, or impair the administration or security of the Digital Service;

E.       assign, sublicence, pledge or transfer any of your rights or obligations under these Terns to any person or entity without Warner Media’s prior written consent which may be withheld in Warner Media’s sole discretion (and any such purported assignment, pledge, or transfer without such prior written consent will be null and void);

F.       use any tools designed to compromise security or digital rights management technology (including password guessing programs, cracking tools, or network probing tools) in connection with the Digital Service;

G.      use the Digital Service for any commercial purposes, including sending “spam” or any malicious or disruptive communications;

H.      decompile, reverse engineer, disassemble, or otherwise reduce the code used in any Digital Service, other software, or digital rights management feature on the Digital Service into a readable form in order to examine the construction of such software or to copy or create other products based (in whole or in part) on such software or any feature of the Digital Service or piece of Content available on the Digital Service; or

I.           intercept, record, or modify network communications transmitted between any Apps, software, or digital rights management features and Warner Media’s networks or systems.

9.3  We reserve the right, but not the obligation, to investigate and take appropriate legal action in our sole discretion against anyone who we believe violates these Terms, including removing the offending User Content in whole or in part from the relevant Digital Service, suspending use or terminating the Subscription of such violators and/or suspending or terminating their right to use and access the relevant Digital Service. WARNER MEDIA AND WARNER MEDIA GROUP DO NOT WARRANT OR GUARANTEE THAT YOU WILL NOT BE OFFENDED BY ANY MATERIAL OR USER CONTENT ON A DIGITAL SERVICE.

 

10. Unsolicited Creative Submissions/Communications.

We do not accept or consider creative ideas, suggestions or materials other than those we have specifically requested. If you do send, post or transmit to us by any means any creative materials, including suggestions, ideas, e-mails, message/billboard/forum postings, notes, drawings, concepts or other information ("Unsolicited Submissions"), such information shall be deemed "User Content" and will be subject to section 8 of these Terms. This is to avoid the possibility of future misunderstanding when projects developed by WarnerMedia staff or representatives might seem to others to be similar to their submitted concepts, creative ideas, suggestions, stories, scripts, or other potential creative content. Therefore, please do not send WarnerMedia any Unsolicited Submissions. In the event you do send us an Unsolicited Submission, you understand and agree that your Unsolicited Submission does not create any fiduciary relationship between you and WarnerMedia  and that we are under no obligation to refrain from using the Unsolicited Submission (in whole or in part), to keep it confidential, or to compensate you for our use of it. Further, by submitting any Unsolicited Submission through a Digital Service or in any other way to Warner Media, you: (a) grant to Warner Media all copyright and other property and intellectual property rights in that Unsolicited Submission; (b) warrant that you have the right to make that grant and that nothing in the Unsolicited Submission is confidential to any person, and (c) allow Warner Media to make any use of the Unsolicited Submission in any way it chooses (including for advertising or promotional purposes), without payment or any other consideration to be made to you, subject to our Privacy Policy which can be found at WarnerMedia Privacy Policy.

 

11. Copyright.

Warner Media respects the rights of all copyright holders and has a policy that, in appropriate circumstances, users and account holders who infringe the rights of copyright holders on multiple occasions ("repeat offenders") may have their rights to access the Digital Services terminated. If you believe that your work has been copied in a way that constitutes copyright infringement, please let us know in sufficient detail for us to investigate your complaint. If we determine that copyright infringement has occurred, we may remove or "take down" the infringing material from the Digital Services, or take such other steps as we deem appropriate. If we determine that you have uploaded or otherwise posted material that infringes the copyrights of others, we may, in our discretion, terminate or suspend your access to the Digital Services.

 

12. Privacy.

The collection, use and processing of personal information on the Digital Services is governed by our Privacy Policy which can be located at WarnerMedia Privacy Policy.

 

13. Disclaimer of Warranties and Liability.

13.1 WE DO NOT EXCLUDE ANY WARRANTIES THAT WE CANNOT EXCLUDE UNDER APPLICABLE LAW, INCLUDING THAT THE DIGITAL SERVICES WILL BE PROVIDED WITH REASONABLE SKILL AND CARE AND BE OF SATISFACTORY QUALITY, DIGITAL SERVICES WILL BE PROVIDED WITHIN A REASONABLE TIMESCALE AND DIGITAL SERVICES WILL MATCH THEIR DESCRIPTION.

13.2 SUBJECT ALWAYS TO CLAUSE 13.1, YOUR USE OF A DIGITAL SERVICE IS AT YOUR OWN RISK. EACH DIGITAL SERVICE IS PROVIDED "AS IS” AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WARNER MEDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WARNER MEDIA DOES NOT WARRANT THAT ANY DIGITAL SERVICE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY DIGITAL SERVICE OR THE SERVERS THAT MAKE ANY DIGITAL SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WARNER MEDIA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF ANY DIGITAL SERVICE, INFORMATION, SOFTWARE, CONTENT, OR OTHER MATERIALS AVAILABLE THROUGH A DIGITAL SERVICE OR ANY WEBSITE, APP, PLATFORM, OR SERVICE LINKED TO A DIGITAL SERVICE, WHETHER IN TERMS OF THEIR CORRECTNESS, ACCURACY, VALIDITY, PROPRIETY, RELIABILITY, LEGALITY, SECURITY, OR OTHERWISE. WARNER MEDIA MAKES NO WARRANTIES THAT YOUR USE OF ANY DIGITAL SERVICE, INFORMATION, SOFTWARE, CONTENT, OR OTHER MATERIALS AVAILABLE THROUGH A DIGITAL SERVICE OR ANY WEBSITE, APP, OR SERVICE LINKED TO OR FROM A DIGITAL SERVICE WILL NOT INFRINGE THE RIGHTS OF OTHERS; AND WARNER MEDIA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH DIGITAL SERVICES, INFORMATION, SOFTWARE, CONTENT, OR OTHER MATERIALS AVAILABLE THROUGH A DIGITAL SERVICE OR ANY OTHER WEBSITE, APP, PLATFORM OR SERVICE LINKED TO A DIGITAL SERVICE. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

13.3     WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION. SUBJECT TO THE FOREGOING, WARNER MEDIA DOES NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE (DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE) ARISING FROM YOUR USE OR INABILITY TO USE A DIGITAL SERVICE. IN NO EVENT WILL WARNER MEDIA’S AGGREGATE LIABILITY TO YOU IN CONNECTION WITH A DIGITAL SERVICE OR THESE TERMS EXCEED THE GREATER OF THE AMOUNT (IF ANY) PAID BY YOU TO WARNER MEDIA IN THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR USD$100. THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY TO ALL ACTIONS, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF WARNER MEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATIONS OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

13.4     TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING IN ANY WAY TO ANY DIGITAL SERVICE OR YOUR USE OF ANY DIGITAL SERVICE, THESE TERMS OF USE, OR THE RELATIONSHIP BETWEEN US, MUST BE COMMENCED WITHIN ONE YEAR OF THE RELEVANT EVENTS. A DISPUTE IS COMMENCED IF IT IS FILED IN A COURT WITH JURISDICTION DURING THE ONE-YEAR PERIOD.  TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, CLAIM OR CONTROVERSY THAT IS NOT FILED WITHIN ONE YEAR AND ANY RIGHT YOU OR WE MAY HAVE HAD TO PURSUE THAT DISPUTE, CLAIM OR CONTROVERSY IN ANY FORUM IS PERMANENTLY BARRED.

 

14. Indemnification.

14.1 You agree to indemnify and hold harmless Warner Media, each member of the Warner Media Group, its Third Party Platform Provider(s), its Material and Content licensors, its affiliates, partners, agents and their respective directors, officers, shareholders, parents, subsidiaries (collectively, the Indemnified Parties) from and against all losses, expenses, damages and costs, including reasonable attorney fees and costs, resulting from: (i) your use of a Digital Service, use of a Registered Account, or transmission of any User Content in a manner that breaches of any of the representations, warranties, and agreements made under these Terms; or (ii) your wilful misconduct.

14.2     Warner Media reserves the right to assume, at its sole expense, the exclusive defence and control of any matter subject to indemnification by you, in which event you will fully cooperate with Warner Media in asserting any available defences.

 

 

15. Jurisdictional Issues.

15.1 Unless otherwise specified, each Digital Service is presented solely for the purpose of entertainment and promoting programmes and other products in those countries and territories in which it is made available for exhibition, transmission or use as determined by Warner Media (Territory).  Warner Media makes no representation that every aspect of a Digital Service is appropriate or available for use in any particular jurisdiction. When you choose to access and use a Digital Service, you agree that you do so on your own initiative and at your own risk and that you are responsible for complying with applicable laws. If there is a conflict between any of these Terms and your rights under applicable laws, your rights under applicable laws will control as to those specific terms.

15.2     These Terms, and any disputes arising from or in relation to them, are governed by English law and you submit to the exclusive jurisdiction of the courts of the Republic of Singapore. You consent to personal jurisdiction and venue in Singapore and service of process by certified mail.

 

16. General Terms

16.1 Force Majeure. Warner Media will not have any liability to you by reason of any delay or failure to perform any of its obligations if the delay or failure to perform is occasioned by force majeure, which refers to any act of God, storm, fire, casualty, unanticipated work stoppage, power outage, satellite failure, strike, lockout, labour dispute, civil disturbance, riot, war, national emergency, declaration of pandemic by WHO or similar international governing body, or other cause beyond its control.

16.2 No Waiver. No failure or delay by Warner Media in exercising its rights under this Agreement will constitute a waiver of those rights, nor will any partial assertion of any such rights preclude further assertion of the same.

16.3 Severability. Except as specified in Section 15 (Jurisdictional Issues), if any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

16.4     Construction. The titles of the sections of this Agreement are for convenience of reference only and are not to be considered in construing this Agreement. Unless the context of this Agreement clearly requires otherwise: (a) references to the plural include the singular, the singular the plural, and the part the whole; (b) “or” has the inclusive meaning frequently identified with the phrase “and/or;” and (c) ”including” has the inclusive meaning frequently identified with the phrase “including but not limited to” or “including without limitation;”.. Any reference in this Agreement to any statute, rule, regulation, or agreement, including this Agreement, will be deemed to include such statute, rule, regulation, or agreement as it may be modified, varied, amended, or supplemented from time to time.

16.5      Survival. Any provision of this Agreement which by its nature contemplates your continued observance following termination of this Agreement will survive termination of this Agreement.

 

17. Contact Us.

You may contact us [Here] for specific requests or with general enquiries. Please do not send us any Unsolicited Submissions.

These Terms were last updated and posted on the Digital Services on July 2020.

 

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